The UPS Store

3.2
78 reviews
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Business Details

423 Broadway, Millbrae, CA
94030, United States
(650) 697-3246
https://locations.theupsstore.com/ca/millbrae/423-broadway
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1444 in Millbrae offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Hillcrest And Taylor Blvd. One Block South Of Post Office.

Details

  • DeliveryAvailable
  • Curbside pickupNot available
  • Onsite servicesAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
423 Broadway, Millbrae, CA
94030, United States

Hours

Reviews

3.2
78 reviews
5 stars
35
4 stars
6
3 stars
3
2 stars
5
1 star
29
  • LW
    Laura Wang
    Nov 2, 2025
    1.0
    Extremely disappointing experience at this UPS Store. I came to return an Amazon package — the official return instruction clearly said “box needed” but never mentioned that a “product box” wasn’t allowed or that a specific type of box was required. My box was sturdy, sealed, and properly packaged, yet the staff member Shawn kept insisting it was a “product box” and repeatedly refused to accept it. His attitude was condescending and completely unhelpful — he just kept saying “that’s a product box” instead of explaining or offering any assistance. I am 35 weeks pregnant, holding a heavy package, and Shawn stood there watching without offering even the slightest help or empathy. The lack of basic courtesy and professionalism was shocking. Amazon’s website never states that a product box can’t be used — only that a box is needed. This location clearly makes up its own rules and treats customers unfairly.
  • BY
    Ben Yee
    Sep 8, 2025
    1.0
    Nobody was there at 835am on Monday even though they're supposed to be open
  • AU
    Anatolii Ufimtsev
    Aug 3, 2025
    1.0
    came in 7min before closing and they were closed already. Wasn’t able to ship my packages in time.
  • AS
    Alexandra Smith
    Jul 23, 2025
    5.0
    Had a bunch of Amazon returns and there were 3 people ahead of me with the same. The guy was super friendly, welcomed each person, and was efficient in getting everything scanned. Great experience!
  • PP
    PAY
    Dec 15, 2017
    1.0
    Sloooooooow. Their efficiency rating is zero.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1444 in Millbrae offer?

The UPS Store #1444 provides packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, and passport/photo ID services.