Staples

Reviews

• LO

  Loay Oliva

  Feb 7, 2026
  5.0
  Great customer service and very helpful team.
• LM

  Luis Medina

  Feb 4, 2026
  5.0
  Miranda at the print center was extremely helpful, and went above and beyond to make sure I got a quality print.
• LW

  Luke Walcheski

  Jan 27, 2026
  1.0
  I understand amazon returns is not the main focus of Staples or their employees, however they are partners and I was instructed to either go to Staples, a 5min walk or all the way to another city to Whole Foods. I was rudely greeted by the staples associate who had to get the attention of another one who was on their phone not paying attention to anything. The 2nd associate barely looked up, didnt greet me and asked for a QR-code. Scanned it and asked for the return. They immediately returned to browsing on their phone. After waiting for a confirmation or even just them to say anything I had to request one. They rudely said amazon will confirm. Now its been weeks, my return is still "processing" and I have no proof, even after asking for it, that I brought it to staples. My main complaint is with the employees lack of kindness or reassurance. Seems they feel they are above the tasks they are supposed to do on a given work day. ****edit Even their response to a bad review is pathetic, no apology, no effort to improve the situation. I highly advise that if anyone has a better option than to go to the Menlo Park Staples, use it.
• JC

  James Edward Patino, MPH, CHES

  Jan 22, 2026
  5.0
  I had a mixed experience with my recent flyer order, but I want to specifically recognize the outstanding effort made by the manager, Adrian, in making things right. I placed my order on Monday with next-day delivery through Instacart. Unfortunately, Instacart failed to deliver the package, falsely reported that I had requested a refund, and returned the flyers to Staples without notifying me. What was most frustrating was that I was never proactively informed by either Instacart or Staples—had I not called myself, I would have had no idea where my order was or that it was sitting back at the store. After explaining the situation, I requested to speak with a manager, and Adrian handled the conversation with genuine professionalism, patience, and accountability. He took the time to listen carefully, acknowledged where communication and process broke down, and clearly understood why the situation was unacceptable. Most importantly, he focused on solutions rather than deflection. Adrian offered a full refund and allowed me to pick up the flyers in person to ensure there were no further delays. He even went as far as offering to personally deliver the order—an unexpected and very appreciated gesture. While picking up the flyers required additional travel on my part, his willingness to take responsibility and make things right significantly restored my confidence in Staples at Menlo Park. While the initial experience was inconvenient, Adrian’s leadership, transparency, and commitment to customer service truly stood out. His actions reflected exactly the kind of management skills that build trust and loyalty. I hope the company recognizes the value of having a manager who takes ownership and prioritizes the customer experience.
• SO

  Selva Oscura

  Jan 18, 2026
  3.0
  They had the product I was looking for, but I doubt I'll return after the staff condescendingly berated me for not wanting to provide name, email, and phone number in order to have my purchases tracked, my email account spammed, and my data sold. It is poor customer service when employees are rude to customers who prefer to minimize the amount of personal data they give up to companies.