Bell MTS

Reviews

• AB

  Andrea Bernal

  May 21, 2026
  1.0
  Worst customer service ever! Two super rude girls were laughing at me and didn’t help at all.
• AD

  Aliza Delwar

  Feb 20, 2026
  1.0
  Our phones were disconnected today without any proper notice. Bell had only sent us one paper notification in December during the busy holiday season. Only one phone call was made from an 1 800 number asking us to call back without any warning of them disconnecting our service. Obviously you wouldn't take calls from 1 800 numbers due to the increase of scams. They told us after the disconnection that they expect us to pay the full bill monthly. We have always made partial payments. On top of that Bell bills you a month in advance. We used to have pre-auth on the account but we noticed that the bills were not the fixed amount so we moved to partial payments. We decided not to pay any bills without reviewing the bills every month. They are applying draconian laws and many low income families will not be able to pay bills in this manner. The fact that they are expecting full payment of monthly bills was never communicated with us. In addition cell phone and internet bills are skyrocketing compared to other western countries. Canadians pay a lot more for these services compared to our neighbours. BellMTS service has been deteriorating for a very long time. Calls keep dropping, horrible service and prices keep going up. I remember the good old days of having the MTS cell phone and internet. There was a lot more flexibility and the conservative government completely destroyed that service.
• EG

  E G

  Aug 18, 2024
  5.0
  Super helpful staff!
• MM

  Mariano Menjivar

  Aug 2, 2022
  1.0
  I will never use them they seem co fuse with there answer
• PC

  Patrick Callahan

  Jan 28, 2020
  1.0
  this store is amazing