Bell MTS

Reviews

• JC

  Joshua Cook

  Jun 18, 2026
  1.0
  I wish I could give a good review, but even if they come to install, the damage has been done. They told me that there was an appointment for an installation for cable and internet between 8am-12pm. It’s currently 2:30 PM. They are yet to arrive. They are yet to call to give me some kind of update. I’ve wasted my whole day off waiting for them to come. If you’re not coming just say so. I couldn’t do anything today because I was waiting for the technician. I still am. I have got ahold of bell employees that told me a technician is still assigned. Edit 1: Technician called at 3:30. Didn’t get to my suite until 5:15. Did his thing. Told me I’m only getting 25 speed instead of 50 speed because of my building. Also said they won’t be able to get my cable hooked up until tomorrow now. I don’t have an appointment yet. When I connected my phone to the Wifi, there’s no internet connection. The internet doesn’t work. I’ve plugged the modem out and in. No internet. I unplugged the Ethernet cord out and back in, still no connection. So all in all, I wasted my whole day, waiting for a technician, who arrived 5 hours late, only to not have time to install cable, and obviously not properly hook up the internet either. I’m not impressed. This is the worst service I’ve ever experienced from anyone. Generally I’m very easy going.
• VS

  VIGNESH S

  May 15, 2026
  5.0
  Great service Jerico
• AU

  Ashima Uppal

  Mar 7, 2026
  5.0
  Loved the service, got great deals. Thanks to Sanchit and Joe. Would 10/10 recommend to pay a visit and let them help with your needs.
• AD

  Aliza Delwar

  Feb 20, 2026
  1.0
  Our phones were disconnected today without any proper notice. Bell had only sent us one paper notification in December during the busy holiday season. Only one phone call was made from an 1 800 number asking us to call back without any warning of them disconnecting our service. Obviously you wouldn't take calls from 1 800 numbers due to the increase of scams. They told us after the disconnection that they expect us to pay the full bill monthly. We have always made partial payments. On top of that Bell bills you a month in advance. We used to have pre-auth on the account but we noticed that the bills were not the fixed amount so we moved to partial payments. We decided not to pay any bills without reviewing the bills every month. They are applying draconian laws and many low income families will not be able to pay bills in this manner. The fact that they are expecting full payment of monthly bills was never communicated with us. In addition cell phone and internet bills are skyrocketing compared to other western countries. Canadians pay a lot more for these services compared to our neighbours. BellMTS service has been deteriorating for a very long time. Calls keep dropping, horrible service and prices keep going up. I remember the good old days of having the MTS cell phone and internet. There was a lot more flexibility and the conservative government completely destroyed that service.
• PL

  Paul De Leon

  May 3, 2021
  5.0
  Christine helped my brother and I out with some shiny new iPhone 12s! Customer service is top notch at the store and the store is quite clean. Staff is following the restrictions rules as well and they were all very polite. Rudi helped as well and he was very nice too. Overall S tier experience.

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