Bell MTS

Reviews

• AS

  Arun Sharma

  1 day ago
  1.0
  Poor customer service and a complete lack of courtesy. The employee repeatedly walked away while I was trying to resolve my SIM replacement issue, leaving me to manage the process myself. I left feeling frustrated and disappointed. I hope the store improves how it treats customers.
• NS

  Nav Sidhu

  1 day ago
  1.0
  Few days ago The way I was treated at this Bell store was unacceptable. When I politely asked the employee for his name, he responded, “You don’t need to know my name.” That kind of attitude toward a customer is completely unprofessional. Bell should take customer service more seriously.
• RS

  Rakesh Sharma

  1 day ago
  1.0
  Unprofessional Behaviour Few days ago i experienced Extremely disappointing customer service at this Bell store. The staff member I dealt with was rude, unhelpful, and showed no interest in assisting me. Customers deserve basic respect and professionalism. I hope management addresses this behaviour. Can’t remember staff members name but his name starts with L
• JS

  Jot Singh

  1 day ago
  1.0
  Very disappointing experience at this Bell store. I visited for a SIM replacement after customer service told me to visit the store, but the staff member was extremely rude and unhelpful. He repeatedly walked away, leaving me to handle everything myself, even though the store was quiet. When I politely asked for his name as I was leaving, he removed his name tag and replied, “You don’t need to know my name.” If that’s the case, why were you wearing a name tag in the first place? This kind of attitude is unacceptable and unprofessional. I expected basic courtesy and assistance, not disrespect. I hope management takes this feedback seriously so other customers don’t have to experience the same treatment. Don't know his name. And I am definitely not being racist he has curly hair and only black guy in the store staff
• RM

  rio manuel

  Sep 22, 2026
  1.0
  Disappointing customer service experience. Calling out Bell Polo Park – September 18, FRIDAY between 7:00–8:00 PM I would like to share my experience with the customer service we received at Bell Polo Park on September 18, between 7:00 and 8:00 PM. When we entered the store, we saw a bald male employee and asked if they had the iPhone 18 Pro Max. He simply pointed in the direction of the phones and told us that they had them, without offering any further assistance. He then continued using his phone. We went to the area where the phones were displayed and waited for assistance. After several minutes, another male employee, who appeared to be in his late teens or 20s, walked past us. Unfortunately, he did not greet us or ask if we needed any help. We were disappointed with the level of customer service we received. A simple greeting, acknowledgment, or offer of assistance would have made a big difference. I hope Bell Polo Park can look into this and consider providing additional customer-service training to their staff. Customers should feel welcomed and assisted when they visit a store, especially when they are there to make a purchase. What makes this experience even more disappointing is that our entire family is currently with Bell, so we have been loyal customers for quite some time. However, experiences like this make us question whether we should continue with Bell or consider switching to another provider. I hope Bell takes this feedback seriously and addresses the issue, because good customer service is an important part of keeping loyal customers.

Frequently Asked Questions About Bell MTS