The UPS Store

3.4
186 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4398 in Mar Vista offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Centinela And Venice Blvd.

Details

  • DeliveryNot available

Location

The UPS Store
12405 Venice Blvd, Mar Vista, CA
90066, United States

Hours

Reviews

3.4
186 reviews
5 stars
103
4 stars
7
3 stars
2
2 stars
9
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Josue and Stephanie received numerous praises for their exceptional customer service, with many customers highlighting their friendliness, helpfulness, and professionalism.

Staff Attitude

While many staff members were noted for their positive demeanor, there were complaints about rudeness from specific employees, particularly regarding their treatment of customers.

Store Environment

The store is generally described as clean and welcoming, with a friendly atmosphere that encourages repeat visits.

Management Changes

Recent management changes have led to improved customer experiences, with many customers expressing satisfaction with the new staff and management.

Service Efficiency

Customers appreciated the quick and efficient service, although there were occasional reports of delays and issues with staff responsiveness.
  • HL
    Howard Leight
    6 days ago
    5.0
    Capable and friendly staff. Parking is tricky.
  • MW
    Marika Wagle
    Nov 14, 2025
    5.0
    Extremely patient and helpful! Especially the very friendly Brian, who walked me through a long, confusing Amazon return. Go to UPS store!
  • SS
    Sabina Selzer
    Oct 31, 2025
    5.0
    Every time I come into this store I am welcomed by such kind people!!! Always a pleasure coming in, and I hope these workers are recognized for how awesome they are!! Thank you!!!!
  • DC
    Dennis Chappell
    Oct 28, 2025
    5.0
    Josue,Marc,Manager Stephanie. These employees provided excellent customer service for questions I had with printing and sending files. The location is perfect since I manage properties in the area!
  • SA
    sam abu
    Oct 22, 2025
    5.0
    I sell online so I come to drop multiple packages everyday. When I started this business I was new to the shipping world and had a lot of questions. Josue answered all my questions day one even assisted me with a few boxes from my car. Stephanie is always super kind and helpful! I am in a wheelchair and get overwhelmed at times. Seeing kind faces every day really keeps me going.Brian has also been helping me for the past few weeks. Extremely polite and always done with a smile! I can't forget Mark so nice and always accommodating. My father has been helping me with a few drop offs sometimes. Today mark asked about him asked me tell him hi. Talk about a family feel store. I couldn't be more happy with my experience with this UPS

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Mar Vista offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.