United States Postal Service

3.8
30 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 29160 Heathercliff Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
29160 Heathercliff Rd, Malibu, CA
90265, United States

Hours

Reviews

3.8
30 reviews
5 stars
20
4 stars
1
3 stars
0
2 stars
1
1 star
8
  • AR
    Arthur Rozenberg
    Oct 3, 2025
    5.0
    Louis is great! He got us in early for our Passport appt. Was informative. Made sure we got the info we needed. Made sure we didn’t have any other questions.
  • SS
    Sandy Studner
    Sep 26, 2025
    5.0
    The closest place for me to get a passport was this Post Office. I'd never been here before. I could not find the entrance. And this really nice mail carrier woman was so kind and said, Hey, let me help you mind you she was getting her mail ready to deliver (she was busy). She saw me trying to find the front door and I could not find it. Trust me, it's not easily noticeable. She actually took the time out, walked me straight into the Post Office which, by the way, was one of the easiest passport experiences I've ever had, and the guy working there was totally nice, not burnt out and completely helpful. I highly recommend this Post Office for anything. If I need postal service, I will drive from Simi Valley to Point Dume to avoid the Simi Valley Post Office at all costs. Thanks for making the morning easy
  • AA
    Austin
    Sep 5, 2023
    5.0
    Well maintained location, friendly staff and short wait time, highly recommend
  • PG
    Priscilla M Gray
    Mar 7, 2018
    1.0
    One early December I sent my rent check via registered mail at the USPS on Heathercliff in Malibu. It was never sent to my landlady in Point Dume. The postal clerk put it into a shoebox filled w/other registered letters to deal with later and forgot it. There was no apology from them -- just an excuse that it was holiday time and they were busy.
  • TV
    The V
    Apr 20, 2017
    1.0
    Been fighting mail fraud due to illegal mail forwarding for over 7 months. This post office repeatedly has claimed that there is no mail being forwarded and I repeatedly find that they have still not cancelled the fraudulent mail forwarding placed last November and again in February. I have personally visited this post office three times to deal with this issue. In addition I reported the problem to the postal inspector and consumer affairs. I was advised by consumer affairs that this post office acknowledged the fraud and would hold the mail at the post office for pickup. When my husband and I arrived to pick up the mail that Consumer Affairs stated they were holding the post master could not find the mail. I instructed him to "look again" and all he could locate were two packages. They still have not found the letters and to date we are still receiving our mail.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.