United States Postal Service

Reviews

• HH

  Hera

  Nov 20, 2025
  5.0
  I've only had positive experiences with this USPS location, going back 8+ years. In particular, Jose is friendly and professional, and always goes out of his way to help me answer questions about different packages/services. Today, while I was searching for a pen, another customer advised me to ask Jose for help if needed. The realization that so many neighbors have had great experiences here inspired me to leave a review.
• NN

  Nosivadnomis

  Oct 30, 2025
  4.0
  My local Postal location is on Dell Ave but I’ve always preferred going to this one. It has plenty of envelopes, boxes and packaging material, and there are PO Boxes for days. The overall experience of sending packages is a little clunky and slow.
• LG

  Lindsey G

  Oct 25, 2025
  4.0
  The Los Gatos Post Office is a staple in the area—plenty of PO boxes available, though it’s hard to tell how many are actually vacant. The space itself has that classic post office charm—slightly dated, but functional—and carries the essentials like mailing supplies, boxes, cards, and parcel slips. On Saturdays, they typically only have one representative working the counter, so lines can move a bit slowly, especially during peak hours. That said, the staff are always professional and polite once you’re up next. Parking is convenient, with both street options and a small lot directly in front, which makes quick errands easier. Overall, it’s a solid location for your mailing needs—organized, secure, and dependable, even if the pace could be a little faster on weekends.
• KP

  Ksenia Postolnik

  Jun 30, 2023
  1.0
  This is the worst post office I have ever been to. I have encountered numerous issues with my international packages here. Allow me to share my most recent experience with this office. I was expecting an international package, and upon checking its status in the USPS tracking system, I discovered that it was scanned at the San Jose Main Distribution Center ten days ago and has since lost its tracking information. It appears to be stuck in transit. I visited the main center in San Jose to seek assistance. They informed me that my package was missing the street number, only displaying the street name, apartment number, and zip code. I suspect it was either scanned improperly or the number was torn off during handling. The manager, a seemingly pleasant lady, directed me to the Los Gatos post office since the package's destination zip code is 95030. Upon reaching the Los Gatos post office, I approached an employee for assistance. Despite her efforts, she couldn't locate my package. She took down my phone number and name, assuring me that she would contact me if the package turned up. On the second day of visiting, I encountered a similar situation—no package found. Another employee collected my contact information and promised to reach out if there were any developments. The package, weighing approximately 24 lbs and quite noticeable, remained elusive. Frustrated, I decided to return to the San Jose main office located on Lundy Avenue. The manager there made an additional attempt to assist me, organizing a search of their facility for every large package. I patiently waited for an hour, but unfortunately, the package was not located. The manager expressed her apologies and redirected me back to Los Gatos, assuring me that it should be there. During my third visit to the Los Gatos post office, I finally encountered the manager—a white American woman in her 50s with long blonde hair. She greeted me with a condescending look, instantly signaling that she would be of no help. Nevertheless, I shared my story with her, hoping for a different outcome. She checked her computer, providing me with the same information I was already aware of—no record of the package arriving in Los Gatos. When I asked if she could check their facility just in case, she flatly refused, although one of her employees had done so four days prior to assist me. It was disheartening that she didn't even offer this option. I inquired about the scenario where the package lacked a number, to which she dismissively replied that they couldn't do anything and it would be sent back. I couldn't help but express my confusion—standing right in front of her, discussing my problem, why couldn't she make an exception and assist in holding the package until I could pick it up? Her response was an unyielding "no," citing that I had only a couple of hours before it would be sent to the facility for delivery. This raises the question: why is she in a managerial position? Does she truly comprehend the responsibilities it entails? Doubtful. Observing the manager at the USPS San Jose facility who actively assisted me and other customers while her employees were occupied, it became evident that this lady in Los Gatos (whose name I regret not acquiring) displayed a complete lack of concern. It's clear she doesn't care about customers or her employees. The lines are consistently long, and I have never witnessed her working or offering any assistance. It is crucial to reconsider her position. Your workers are more knowledgeable and genuinely care about people, unlike her. She is, without a doubt, the worst! I have never encountered someone so apathetic and unwilling to offer any help. The service is abysmal. She must be terminated. The office suffers from poor management, contributing to its overall
• DM

  Donna “Mimikittie09”

  May 26, 2017
  5.0
  The only place you can go and get good fast help sending a package!

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