The UPS Store

Reviews

• JM

  Jack M.

  2 days ago
  1.0
  Absolutely no parking, let alone the always busy streets filled with cars and pedestrians. Note to self: don’t ever go to this store
• GA

  Giani Akama

  Jan 31, 2026
  5.0
  So I had to mail a couple documents, I went here on a weekday, there were people at the registers and a person in front of me, I waited for like a minute max, then I had never used UPS before, and told the person behind the register that I just wanted to send the things, she told me it’s straightforward, and the process was super smooth, I was in and out in more or less 5 minutes, maybe even less. I honestly have no complaints, maybe because I didn’t have a package, but for someone who was doing this for their first time, everything was easy, the person walked me through it (there really wasn’t anything hard to do), paid, and cheapest option took 2 days, which was great, and the price was great. So yeah, in my experience, this was an absolutely amazing store, and process, definitely would recommend shipping things from here (I’M. LOOKING AT YOU UCLA STUDENTS, yes, you).
• MA

  Mahmuod Abdeljaber

  Dec 21, 2025
  1.0
  I run a side business with my wife selling culinary products that require refrigeration and cold-chain shipping, including next day air shipping. I package the boxes, pre-print labels, and merely drop off packages at this location to be scanned in and sent on their way. There is one worker at this location who was extremely rude and disrespectful, accusing me of shipping beer. He sniffed the box and told me that it "smelled like beer." I will repeat, he sniffed the box like a dog would, and accused me of shipping beer! And then repeatedly asked me questions in an accusatory tone, accusing me of shipping some type of banned goods. He then reported my two packages to UPS, and both underwent security screening and of course passed the screening, but this resulted in a 3-day shipping delay (because of the weekend), requiring a re-ship to the customer. The person I am talking about is tall with long hair and a cocky attitude, and again, extremely disrespectful.
• AC

  Andrés Camacho-Platas

  Dec 19, 2025
  1.0
  Gotta love 4 college kids chatting with each other for 5 minutes before acknowledging someone with a package in their hands waiting to be helped 😂😂😂
• AG

  Ariel Gabriel

  Dec 15, 2025
  1.0
  Absolutely terrible experience. I ship overseas frequently and know international rates well. Yesterday the same small box was about $180 with FedEx, yet this UPS Store quoted me $450, which is extreme overpricing. When I questioned it, the staff was rude, dismissive, and unprofessional, with no effort to explain or help. One employee handed me the owner’s card and told me to email him, and even mentioned that employees are treated very badly by the boss, which explains the hostile attitude. UPS corporate should review this location, as it feels like a franchise taking advantage of both customers and staff. Avoid this store and take your business elsewhere.

Frequently Asked Questions About The UPS Store