United States Postal Service

2.8
194 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8821 Aviation Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8821 Aviation Blvd, Los Angeles, CA
90009, United States

Hours

Reviews

2.8
194 reviews
5 stars
72
4 stars
13
3 stars
11
2 stars
6
1 star
92

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unprofessional behavior from staff, with some describing experiences of being shouted at or treated dismissively.

Service Efficiency

While some reviews highlighted quick and efficient service, particularly in the passport section, others noted long wait times and disorganization.

Customer Experience

Several customers had positive experiences with specific staff members, especially in the passport office, but these were often overshadowed by negative interactions with other employees.

Facility Conditions

Customers mentioned issues with the lack of shade and seating outside, as well as confusion regarding service hours and appointment requirements.
  • KG
    Kaecia Godfrey
    Nov 4, 2022
    1.0
    The other comments are not lying. This post office has always been ghetto with lack luster customer service way before they decided to move to the new location.
  • MG
    Mitchell Granda
    Aug 23, 2022
    3.0
    Place sucks
  • LQ
    Lee Quick
    Apr 9, 2022
    5.0
    I use the self service machines for mailing packages, there’s always one available and I’ve had no problems with them. Everything arrives on time or ahead of schedule.
  • NS
    Nmarthalia Sumendap
    Mar 30, 2022
    1.0
    They just let us wait and wait under the sun for passport service for at least 4 hours. No staff to ask generic questions in the front, they lock the main door, no updated for a long wait. The worst customer service and procedures.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.