United States Postal Service

2.5
259 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 265 S Western Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
265 S Western Ave, Los Angeles, CA
90004, United States

Hours

Reviews

2.5
259 reviews
5 stars
76
4 stars
12
3 stars
16
2 stars
13
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of certain employees being particularly problematic.

Long Wait Times

Numerous reviews highlighted consistently long wait times, often exceeding 30 minutes, due to understaffing and inefficiency.

Passport Services

The passport application process received significant criticism, with reports of canceled appointments and unhelpful staff.

Package Handling Issues

Several customers experienced problems with lost or tampered packages, raising concerns about the reliability of the service.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service.
  • SM
    sharon vanessa estevez matute
    Oct 20, 2025
    5.0
    Hola aca tomaran fotografías a la hora de tramitar el pasaporte
  • ES
    eric smith
    Oct 14, 2025
    1.0
    Awful , sloppy place where no one knows how to do anything . You will wait in a long line , then be sent to “ the blue door “ to wait in another line, then they will send you home because they don’t know how to help you . They are undertrained and understaffed .
  • JM
    Jennifer Martinez
    Oct 6, 2025
    1.0
    Bad service. No one wants to help or clarify anything. If they can make you use the kiosk they will just send you over and not help you. They ignore you if you ask for help.
  • DD
    Doc Death
    Sep 15, 2025
    3.0
    It's a post office. Angry workers and long lines.
  • KB
    Kirill Badyulin
    Sep 4, 2025
    5.0
    Yesterday I had the pleasure to work with Shanae! Such a great person! She was professional, fast, and had a wonderful smile which set a beautiful beginning to my day, and other customers :) You are doing great, Shanae!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.