United States Postal Service

2.5
261 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 265 S Western Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
265 S Western Ave, Los Angeles, CA
90004, United States

Hours

Reviews

2.5
261 reviews
5 stars
78
4 stars
12
3 stars
16
2 stars
13
1 star
142

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful staff, with specific mentions of certain employees being particularly problematic.

Service Speed

Customers frequently complained about long wait times and slow service, often citing understaffing as a major issue.

Passport Services

Numerous reviews highlighted issues with passport services, including canceled appointments and unhelpful staff.

Package Handling

There were multiple reports of lost or tampered packages, leading to concerns about the reliability of package handling at this location.

Mixed Experiences

While some customers had positive experiences with specific staff members, the overall sentiment was largely negative.
  • TK
    Taylor Kerlin
    Dec 10, 2025
    5.0
    This is easily my favorite usps location. The staff is always friendly and helpful. Just don’t come on a Friday at closing time and you’ll be okay!
  • SM
    sharon vanessa estevez matute
    Oct 20, 2025
    5.0
    Hola aca tomaran fotografías a la hora de tramitar el pasaporte
  • ES
    eric smith
    Oct 14, 2025
    1.0
    Awful , sloppy place where no one knows how to do anything . You will wait in a long line , then be sent to “ the blue door “ to wait in another line, then they will send you home because they don’t know how to help you . They are undertrained and understaffed .
  • JM
    Jennifer Martinez
    Oct 6, 2025
    1.0
    Bad service. No one wants to help or clarify anything. If they can make you use the kiosk they will just send you over and not help you. They ignore you if you ask for help.
  • DD
    Doc Death
    Sep 15, 2025
    3.0
    It's a post office. Angry workers and long lines.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.