United States Postal Service

1.7
190 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2390 W Pico Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2390 W Pico Blvd, Los Angeles, CA
90075, United States

Hours

Reviews

1.7
190 reviews
5 stars
25
4 stars
5
3 stars
7
2 stars
10
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a negative attitude towards customers.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and inefficient service.

Mixed Experiences

While some customers praised individual staff members for their kindness and helpfulness, the overall sentiment leaned towards dissatisfaction.

Language Barrier

There were complaints about staff being dismissive or rude to customers who struggled with English, indicating a need for better training in customer service.
  • KJ
    Kyungmo Jae
    Dec 9, 2025
    5.0
    점심시간에 방문했는데 직원분들 친절했어요! 한국에서 보낸 택배가 집에 왔었는데 못받아서 찾아가서 픽업했어요! 바로 앞에 1hour parking 가능한 스트릿 파킹도 있어서 편하게 주차하고 택배 픽업했어요
  • MU
    manuel u
    Nov 27, 2025
    5.0
    Nice customer service is normal to have big lines sometimes and some times people don't understand what to do and get mad staff very polite and helpful Thank you
  • GG
    G
    Nov 18, 2025
    3.0
    I'll give this place only 3 stars. Despite the absolute insane amount of 1 stars that many people left, they're not wrong. About a week ago, I went to this postal office to send a simple package. It was small, and it costed around ten bucks. There was only one person working at the office, and I had arrived there about 20 minutes after it opened at 10 in the morning. The line wasn't too long, maybe because of the early time I went there. Regardless, the office is extremely under-staffed. There shouldn't be only one lady taking all the orders. Customer service was decent, the process of sending the box was fairly easy, only needed to write the name and address, then pay for shipping. The lady behind the counter was actually very nice, and after seeing the reviews before coming here I was expecting worse. The lady was kind enough to help me through the steps of preparing the package for delivery. The process only took about 15 minutes or less. Regardless, the lady was very nice, but it's such a shame that she was the only one working. The office was very empty with little to no staff. The workers deserve better.
  • LC
    Lily Castellanos
    Nov 12, 2025
    1.0
    There are no self service machines here
  • CL
    Carlos Luna
    Sep 2, 2025
    5.0
    The lady in the front register was extremely nice, patient, and helpful. I had a great experience and was helped when I had no clue what I was doing when sending important documents , she explained it to me step by step and went above and beyond to ensure I understood everything for future visits.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.