United States Postal Service

2.2
215 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 200 S Barrington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 S Barrington Ave, Los Angeles, CA
90049, United States

Hours

Reviews

2.2
215 reviews
5 stars
53
4 stars
10
3 stars
6
2 stars
4
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight a consistent pattern of rude and unhelpful staff, particularly at the passport desk, leading to a negative customer experience.

Cleanliness and Maintenance

Customers noted that the location appears dirty and in need of maintenance, with suggestions for improvements to the physical environment.

Service Reliability

Many customers reported issues with unreliable mail delivery and package handling, including lost or undelivered items.

Mixed Experiences

While some customers had positive interactions with certain staff members, the overall sentiment leans heavily towards dissatisfaction with service quality.
  • DS
    Donna S
    2 days ago
    1.0
    I think we all know that the state of the post office is dire. As a Santa Monica resident, I’ve run out of local post offices to drop off the two checks I mail each month. At both SM locations (7th Street & Wilshire Blvd) & the outpost at Brentwood Country Mart (their mail is picked up & sent to the main 7th St location), four of my checks never arrived in the past 6 months, nor returned to me. Disappeared. I’m now testing this location. I’ve given up on Google reviews cause I doubt anyone in USPS management sees them. Mail theft & fraud is rampant (internally as well, Google the Torrance employee) & the majority of their personnel are rude, lazy & unprofessional. Clearly there is no oversight, or accountability given union job protections. I suggest, as I did, you go on the federal website and report your issues to the Inspector’s office. Got a claim number & plan to follow up. Until we all take the next step, there is not going to be change. There’s a new Commissioner since October ‘25 who hails from FedEx (and second consecutive Trump donor). Let’s see if he makes any positive change.
  • BK
    Bruce Kramer
    Dec 29, 2025
    1.0
    Rude, empowered, lazy and unreasonable. Avoid this PO like the plague..
  • SI
    Sister Ibie
    Dec 9, 2025
    3.0
    All was on time and people ready to help. Not very friendly or kind, but did the job. . The place is dirty and sad appearance. I can even get a mural artist to make this place at least nice for the people working here every day!! Bless them 🌟
  • NG
    Nataliia Gonzalez
    Dec 2, 2025
    1.0
    I came to this USPS location today for my passport expedited appointment, and the experience was absolutely unacceptable. The employee handling passport services was extremely rude from the moment I walked in. Even after I showed her that I had an appointment for today, she insisted I “wasn’t on the list” and refused to even look further. Instead of offering help or basic customer service, she raised her voice at me, told me to leave, and completely dismissed me. This woman should not be working in a customer-facing position. Her attitude, hostility, and complete lack of professionalism were unacceptable. USPS needs to review her behavior and either retrain or replace her no customer deserves to be treated this way.
  • AA
    Aaron Abrams
    Nov 26, 2025
    1.0
    I am a strong believer in big, powerful institutions. I think Elon Musk’s DOGE did nothing but terrible things. However, that passport lady makes me think it was maybe a good idea.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.