United States Postal Service

Reviews

• AN

  Amit Naik

  4 days ago
  1.0
  This has to be the single most incompetent, absurd, and infuriating USPS location I’ve ever had the misfortune of dealing with hands down the worst passport acceptance office in existence. I actually scheduled a passport renewal appointment for Saturday through their official website, drove all the way there, only to be bluntly informed upon arrival that they don’t even offer passport services on Saturdays. What kind of incompetent, misleading garbage is this? If your pathetic office can’t handle passport applications on weekends, then stop falsely advertising Saturday slots on the USPS website and wasting people’s time, gas, and entire mornings! It’s straight-up deceptive and borderline fraudulent. To top it off, the place is a complete disaster logistically: there’s virtually no decent parking anywhere nearby, forcing you to hunt like an idiot or risk tickets just to approach the building. And once inside? Absolute chaos endless lines of neglected customers, with zero staff bothering to actually help or even acknowledge the growing crowd. It’s like they deliberately understaff the place to maximize misery. One person behind the counter (if you’re lucky) handling everything at a glacial pace while everyone waits in vain. I wouldn’t set foot in this dump again unless I was literally forced to drop off a simple piece of mail and even then I’d think twice. Avoid this location at all costs it’s a monumental waste of time run by people who clearly couldn’t care less. USPS should be embarrassed to associate with such a dysfunctional embarrassment of an office.
• LC

  lala chan

  Feb 3, 2026
  5.0
  Came for a brand new passport , these reviews tripping the service was immaculate they were so polite and helped me so much
• SN

  Sonya Nepali

  Feb 2, 2026
  1.0
  Beware of this post office - I’ve had multiple packages marked as “delivered” but were nowhere to be found (I’ve even been home in the mail area at the alleged time of delivery). I’ve opened tickets / gone to the post office myself but they were never found and they take no responsibility for falsely marking them as delivered — clearly workers are losing or stealing packages.
• DB

  Donna Barnett

  Jan 30, 2026
  1.0
  I have found most employees that I have dealt with, with the exception of one person, to be unpleasant and inefficient. I put my mail on hold when my mailbox was broken. I was expecting a very important priority mail any day. The USPS employee gave me her reassurance they'd hold my mail and she'd personally notify my mail carrier in addition to placing the card I filled out on his station. The next day, our mail carrier delivered the priority mail I'd been expecting and left it at my door, where we've had theft. And despite just the day before the postal worker assured me my mail was safe. Fortunately I came home just as postal carrier left mail at my door unprotected. In addition, they often have long lines and are understaffed. I find their service to be lacking, and therefore I give one star. I'd love to see improvement and if so, I'll add to this review and up the stars. I've spoken my truth.
• PP

  Pearl

  Jan 29, 2026
  1.0
  In a nutshell: Avoid this passport service desk like the plague!! I have met many people who really hate their jobs, but the woman who works the passport desk gets the top prize ever. Ever. If you love getting into screaming matches, this is the place for you! If you just want to apply for a passport without dealing with toddler tantrums from adults, go elsewhere. I don't ever really post reviews, but this situation was truly extraordinary. I had an appointment, all necessary documents, I arrived 20 mins early as advised by the USPS website, and I was polite at all times. To be clear, there was no one being helped before or after me: I was the only one that approached the passport service desk for the two hours I was there: this woman was not swamped or busy, she was scrolling on her phone the whole time. I approached the desk and in a very friendly and polite manner said that I have an appointment at 1:45pm. She looked up from scrolling on her phone and rolled her eyes. Then, she tried to convince me that I didn't need to come in but that I could do the application online. I told her that I tried, but because my passport had expired a long time ago, the USPS website told me that I had to come in person. She rolled her eyes again. Then, she asked me for photocopies of my ID. I said I didn't bring photocopies of my ID, but that I had photocopies of my birth certificate, etc. and then she flipped and literally screamed "You don't have ID?" and I was very taken aback but responded, "no I do, I just didn't bring photocopies of it, but I have photocopies of other proof of -". At this point she cut me off and literally screamed in a completely silent post office "I don't care what somebody has told you", and I said "not somebody, your website," she screamed (like literal meltdown screaming) "I don't care!". At this point, I thought, OK this woman is mentally not ok. I said "Miss, there is no reason to scream, please calm down." She screamed even louder in my face "DON'T TELL ME WHAT TO DO!" At that point, I honestly thought, all right, this person is completely mentally unstable and there's no point in trying to continue a conversation. So I just calmly said again "I have an appointment at 1:45 for a passport application, here are all necessary documents," and handed her the pile. She took the documents, disappeared for 20 mins, then came back and again screamed "SIT DOWN!" I said "I'm all right, thank you, will it take a long time?" She said she doesn't know,"so SIT DOWN!" I really thought then that somebody must have broken up with her that morning, or something must have happened to her before work that day that shook her so badly that she was having a nervous meltdown, but nope. Not at all. If you scroll through and read other reviews posted here, you will see many other people complaining about how this woman treated them when they came in, so this is how she acts all the time (same description every time: black-rimmed glasses, long braids, woman who works the passport service desk.) Considering this post office location got so many bad reviews just because of her behavior and they have obviously done nothing about it, I really doubt they will in the future, so I can only warn everyone else: save yourself the unpleasant experience and go to any other location but this one. P.S. I did receive my passport, so I did have all necessary documents as per the USPS website, so the screaming meltdown really was completely unearned and unnecessary.

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