United States Postal Service

2.3
152 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1525 N Alvarado St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1525 N Alvarado St, Los Angeles, CA
90026, United States

Hours

Reviews

2.3
152 reviews
5 stars
37
4 stars
9
3 stars
6
2 stars
8
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with specific complaints about rude and unhelpful staff, particularly mentioning Ms. Kim.

Efficiency

Customers frequently reported long wait times and understaffing, leading to inefficient service and frustration.

Package Handling

Numerous complaints were made about lost, stolen, or mishandled packages, with customers expressing distrust in the delivery process.

Cleanliness

Several reviews noted that the post office was dirty and poorly maintained, contributing to an overall negative experience.

Mixed Experiences

While many customers had negative experiences, some praised specific staff members for their helpfulness and friendliness.
  • MS
    Mark Stokes
    3 days ago
    5.0
    Lady was very nice and helpful. The facility could use a re-fresh.
  • AW
    Andrew W
    5 days ago
    1.0
    Horrible - all around.
  • NN
    nani
    Dec 13, 2025
    5.0
    So fast and efficient! The young gentleman that attended me (I wish i got his name) was so nice and quick, i was out in about 5 minutes despite the long line!! Would definitely come back :)
  • MM
    Matthew
    Dec 3, 2025
    1.0
    I had a package due to arrive while I was out of town, so I went online to set up a package intercept at my local post office. I already paid for shipping on my package, but the online intercept procedure demanded another $18. So I go to pick up my package, which they initially say isn't there, and that I was "too late" but after about 10 minutes, they find the package. And then they make me pay another $10 to intercept my package, even after showing them the receipt in my email. So at the end of it, I paid $7 for initial shipping, $18 for the online intercept, and another $10 at the post office. That's $35 for shipping a pair of gloves from another city in L.A. County, and they didn't even have to deliver it to my door. I picked it up myself! Ms Kim even followed me out to the parking lot to yell at me after I already paid everything and left with my package.
  • AC
    Astrid Cubas
    Dec 1, 2025
    1.0
    Llegué a este lugar, sin ver las opiniones primero pero hubiese preferido verlas primero para no ir, sinceramente un lugar desagradable, sucio por fuera y adentro huele demasiado mal un lugar simplemente descuidado y con el personal que tiene mucho peor empezando por la señora Kim tristemente no está apta para el puesto que tiene porque no tiene ética para hablar grita , todo mundo escuchaba lo que ella decía, muy mala experiencia la verdad.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.