United States Postal Service

2.9
305 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1825 N Vermont Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1825 N Vermont Ave, Los Angeles, CA
90027, United States

Hours

Reviews

2.9
305 reviews
5 stars
127
4 stars
13
3 stars
12
2 stars
15
1 star
138

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some praising friendly and helpful staff, while others report rudeness and unprofessional behavior from certain employees.

Efficiency

Customers noted that the location can get busy, but some experienced quick service, while others faced long wait times and disorganization.

Passport Services

Many reviews specifically criticize the passport service, highlighting rude staff and poor handling of appointments, leading to frustration among customers.

Staff Attitude

There are mixed reviews regarding staff attitude, with some employees being described as friendly and helpful, while others are reported as rude and dismissive.

Lost Packages

Several customers reported issues with lost packages and poor communication regarding tracking and retrieval, leading to dissatisfaction with the service.
  • YH
    Yuna H
    6 days ago
    1.0
    If you’re not expecting much in the way of customer service and just want to drop off a package, this place will do — parking is great, at least. But if the staff is having a bad day, don’t expect understanding or a conversation. They might raise their voice at you over a simple misunderstanding, stare at you for a few seconds, ignore everything you say, and continue with their work. Apologies? Don’t count on it. So, just stand quietly in line, avoid creating any ‘confusion,’ and hand over your package. This isn’t a private shipping shop — they’ll send your package just fine, as long as you follow the rules and keep your mouth shut..
  • JS
    Jorge Martinez Soto
    Nov 8, 2025
    5.0
    Disculpe una pregunta k papeles piden para sacar el pasaporte de niños
  • NJ
    Nancy Jovel
    Nov 6, 2025
    1.0
    Horrible Horrible service renewed my passport and at the end of my process the girl helping me threw away my birth certificate and said I would be getting a new one in the mail that was a lie smh
  • JN
    Jennifer Naugle
    Oct 6, 2025
    1.0
    The people here are rude and don’t care at all. If you can, go somewhere else. I was standing at the very edge of a 6 foot wide doorway and a woman with long box braids said I was waiting in the wrong spot, I explained I wanted to let the the woman working the passport station that we were her since it was after our appointment time, she told me I’m blocking the doorway? Like what it’s 6 feet wide and I’m barely covering one foot? So I censured at the rest of the door way, she said “ you can either move pr not be serviced. The woman who was working the passport counter proceeded to help people with letters chat with other coworkers and just not do her job and hike I continued to wait another 15 minutes. I’m glad the shut don will prevent them from getting a pay check for a bit. Maybe they can use that time to learn some manners.
  • FL
    Fred Eugene Linard
    Oct 5, 2025
    5.0
    can get busy, but usually moves along pretty fast... just be aware that around the 4:30-5:30 time frame sometimes people from local businesses go in to do their bulk mailing. not a big issue, just something to be aware of.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.