United States Postal Service

2.5
161 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1270 S Alfred St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1270 S Alfred St, Los Angeles, CA
90035, United States

Hours

Reviews

2.5
161 reviews
5 stars
46
4 stars
13
3 stars
6
2 stars
12
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising individual staff members for their helpfulness, while others report rudeness and unprofessional behavior from employees.

Passport Services

Many customers experienced issues with passport services, including misinformation about availability and appointments, leading to frustration and wasted time.

Wait Times

Customers frequently reported long wait times and understaffing, with many expressing dissatisfaction over the slow service and lack of available staff.

Facility Conditions

The post office is described as clean by some, but others noted it as dirty and poorly maintained, contributing to a negative overall experience.

Mixed Experiences

While some customers had positive experiences, particularly with specific staff members, many others reported significant issues, leading to a polarized view of the service.
  • EY
    Emily Eiten Yaron
    Oct 17, 2025
    5.0
    I had a great experience expediting the renewal of my passport. Excellent service.
  • BB
    bhars
    Sep 10, 2025
    3.0
    For years, I thought this Post office was a governmental experiment to test the threshold of poor customer experience before people stopped going. I suppose they’ve gathered their findings and retuned the Alfred st. post office to at least average which is a bonanza for long time customers there.
  • BA
    Barry Augustine
    Sep 6, 2025
    5.0
    No line one customer ahead great weekend service till 3pm
  • CA
    Carina Flor Alfaro
    Sep 4, 2025
    5.0
    Although the line seemed long upon arrival, it went by pretty quickly. I went there for passport renewal. The staff who helped me were extremely knowledgeable, helpful, and friendly!
  • NS
    Nicole Sowers
    Aug 15, 2025
    1.0
    Went on my lunch for a passport appointment with photos, and they said their camera was broken (with all the energy of a McD's employee saying the ice cream machine is out) and that I'd have to go to the CVS 3 blocks away to take pictures. Are you kidding me?? It's almost like I booked an appointment with photos because I needed photos taken. Horrible EDIT: from reading other reviews, passport photos have not been available at this location since February 2022! So the employee also lied to my face. Why let me make the appointment? Why not spend the time you're sitting at the desk doing NOTHING to read your appointment list and call the photo appointments to inform me that your website is out of date? I provided multiple contact forms. Instead they allowed me to waste my own time setting the appointment, waiting for it, going over during hugh traffic times, AND wanted me to waste more time getting my own photos done. I attempted to contact this location by phone to confirm the photos were never available, and over 6 attempts not once did anyone pick up. Absolute disgrace.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.