United States Postal Service

2.5
163 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1270 S Alfred St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1270 S Alfred St, Los Angeles, CA
90035, United States

Hours

Reviews

2.5
163 reviews
5 stars
46
4 stars
13
3 stars
6
2 stars
13
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to rude and unprofessional behavior.

Passport Services

Many customers reported issues with passport services, including misinformation about availability and appointments being canceled without notice.

Efficiency

Numerous reviews highlighted long wait times and understaffing, leading to frustration among customers.

Cleanliness and Facilities

Some customers noted that the post office is clean, while others mentioned that the facilities are dirty and poorly maintained.

Mixed Experiences

Overall, experiences vary widely, with some praising specific staff members for their helpfulness while others express dissatisfaction with the overall service.
  • GP
    Gabby P
    Dec 23, 2025
    2.0
    This post office is fascinating. They figured out how to provide customer service that is the perfect blend of inefficient and apathetic.
  • CR
    Chef Raph
    Dec 1, 2025
    1.0
    Couldn’t be anymore inefficient if they tried.
  • EY
    Emily Eiten Yaron
    Oct 17, 2025
    5.0
    I had a great experience expediting the renewal of my passport. Excellent service.
  • BB
    bhars
    Sep 10, 2025
    3.0
    For years, I thought this Post office was a governmental experiment to test the threshold of poor customer experience before people stopped going. I suppose they’ve gathered their findings and retuned the Alfred st. post office to at least average which is a bonanza for long time customers there.
  • CA
    Carina Flor Alfaro
    Sep 4, 2025
    5.0
    Although the line seemed long upon arrival, it went by pretty quickly. I went there for passport renewal. The staff who helped me were extremely knowledgeable, helpful, and friendly!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.