United States Postal Service

3.0
132 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11420 Santa Monica Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11420 Santa Monica Blvd, Los Angeles, CA
90025, United States

Hours

Reviews

3.0
132 reviews
5 stars
54
4 stars
11
3 stars
2
2 stars
6
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Some customers appreciate the quick service and short wait times, while others complain about long lines and slow processing.

Delivery Issues

Numerous complaints about lost packages and unreliable delivery, with some customers expressing frustration over undelivered items.

Staff Attitude

Several reviews highlight a significant issue with staff attitude, particularly from specific employees who are described as rude and dismissive.

Location Convenience

The post office is noted for its convenient location and extended hours, making it accessible for many customers.
  • DW
    Dainn Woo
    2 days ago
    5.0
    Came here to send our wedding save the dates and they were super helpful and kind, even gave us a glue stick to help us seal all our envelopes. Quick, easy and 10/10 would come back for all our postal service needs
  • HD
    Holly Dunlap
    2 days ago
    5.0
    Great service and nice, friendly, efficient, smart people. Charleen was great and all the staff seemed to have nice, friendly banter between them.
  • GC
    Gwen C.
    Nov 12, 2025
    5.0
    came here for the first time to submit my passport application, and it was such a pleasant experience! Even during the busy holiday season, the staff were very friendly, patient, and helpful. The whole process was smooth and took only about 10 minutes. I really appreciate their efficiency and kindness.
  • WB
    Waverly Bair
    Oct 2, 2025
    5.0
    This is my neighborhood post office and I’ve been coming here for over three years. I find the staff to be kind and helpful, which is not always the case at many post offices.
  • ST
    Sherri Tan
    Aug 30, 2025
    5.0
    My most favorite USPS location in the Westwood/West LA area. Always greeted with a smile by the postal workers. Never a long line. I find the workers here patient in answering questions unlike their counterparts at the Exposition Blvd location who never fail to give me attitude like I am bothering them on vacation.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.