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United States Postal Service

3.0
(141 reviews)

Business Details

11420 Santa Monica Blvd, Los Angeles, CA
90025, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11420 Santa Monica Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11420 Santa Monica Blvd, Los Angeles, CA
90025, United States

Hours

Reviews

3.0
141 reviews
5 stars
59
4 stars
12
3 stars
3
2 stars
6
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise the friendly and helpful staff, others report rude and unprofessional behavior from certain employees.

Efficiency

Many customers appreciate the quick service and short wait times, although there are complaints about delays and mishandled packages.

Staff Attitude

Several reviews highlight a lack of courtesy and professionalism from some staff members, particularly a few individuals who are consistently described as rude.

Location Issues

Customers express frustration with delivery problems and package handling, indicating a need for improvement in logistics and accountability.
  • BY
    Bri Y
    Feb 19, 2026
    5.0
    Charleen was warm, sweet, patient and very knowledgeable. Reading the reviews I wasn’t expecting to receive such great service! The passport process was in and out. Thank you!
  • RR
    R R
    Feb 16, 2026
    5.0
    The staff here are nice and efficient
  • SD
    SoCal Development
    Feb 7, 2026
    3.0
    My only problem is that parking is a joke here. Too dense of an area
  • VH
    Valentina Hernandez
    Jan 27, 2026
    1.0
    Disgustingly awful service! 0 stars!
  • DO
    Dale OReilly
    Jan 14, 2026
    4.0
    The clerks at this location are extremely nice and helpful, it is now the only office I go to within 2 miles of where I live, there are several near me, but they're awful!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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