United States Postal Service

3.0
135 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11420 Santa Monica Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11420 Santa Monica Blvd, Los Angeles, CA
90025, United States

Hours

Reviews

3.0
135 reviews
5 stars
56
4 stars
11
3 stars
2
2 stars
6
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Several customers noted quick service and minimal wait times, although some experienced significant delays and issues with package handling.

Staff Attitude

While some staff members are described as courteous and professional, others are criticized for being dismissive and unhelpful.

Location Issues

Customers reported problems with package deliveries and accessibility, including lost packages and unresponsive service.
  • SS
    stacylaughs
    Dec 19, 2025
    5.0
    Not a ton of niceities but they get the job done (with out a smile).
  • TB
    Tiam Bassier
    Dec 18, 2025
    5.0
    Always courteous and professional staff
  • DW
    Dainn Woo
    Nov 22, 2025
    5.0
    Came here to send our wedding save the dates and they were super helpful and kind, even gave us a glue stick to help us seal all our envelopes. Quick, easy and 10/10 would come back for all our postal service needs
  • HD
    Holly Dunlap
    Nov 22, 2025
    5.0
    Great service and nice, friendly, efficient, smart people. Charleen was great and all the staff seemed to have nice, friendly banter between them.
  • GC
    Gwen C.
    Nov 12, 2025
    5.0
    came here for the first time to submit my passport application, and it was such a pleasant experience! Even during the busy holiday season, the staff were very friendly, patient, and helpful. The whole process was smooth and took only about 10 minutes. I really appreciate their efficiency and kindness.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.