United States Postal Service

1.7
365 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 11270 Exposition Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11270 Exposition Blvd, Los Angeles, CA
90064, United States

Hours

Reviews

1.7
365 reviews
5 stars
45
4 stars
18
3 stars
8
2 stars
11
1 star
283

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with many customers expressing frustration over the lack of basic courtesy and assistance.

Staffing Issues

Many customers reported that the location is frequently understaffed, leading to long wait times and inadequate service.

Package Handling

There are multiple complaints about lost or mishandled packages, with customers expressing concern over the reliability of mail delivery.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leans heavily towards dissatisfaction with service quality.

Operational Hours

Customers noted issues with the post office closing early and unclear communication regarding pickup hours.
  • NJ
    Nathan Jiang
    2 days ago
    5.0
    worked, had stamps and envelope, smooth process :)
  • DK
    Dan Kahaner
    Nov 3, 2025
    1.0
    This is the worst post office I’ve ever been to in my entire life.
  • VN
    Vero Nika
    Oct 28, 2025
    5.0
    They came thru when Pacific Palisades needed a place to pick up their mail. Good job Rancho Park/West L.A.!
  • LW
    Lisa Waltz
    Oct 22, 2025
    1.0
    Sad to experience such a negative person at this branch. Not helpful. Not nice. Would not offer a tiny shred of help to me when I ask for the tiniest request. There was only one other person in line so not a crowd issue. Too bad as we all need to try and be kind to each other. This person was cold and grim. Of course Im going back cause it's my post office, but just a shame the person behind the counter was so unfeeling. Maybe tomorrow they will have a better day.
  • AG
    Anita Gao
    Sep 26, 2025
    1.0
    Extremely understaffed and the staff working there were uncourteous and unhelpful. My package is being held hostage here because USPS failed to deliver it even though they only attempted once. I go to try to pick up the package and they say they can’t even get my package for me because they are understaffed and that I would need to come back another day. How poorly staffed and managed can a post office get that they can’t even give people their packages that are being held at the post office…

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.