United States Postal Service

2.3
172 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7610 Beverly Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7610 Beverly Blvd, Los Angeles, CA
90048, United States

Hours

Reviews

2.3
172 reviews
5 stars
44
4 stars
8
3 stars
7
2 stars
11
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of accountability.

Staffing Issues

Many customers noted that the location is frequently understaffed, leading to long wait times and inadequate service during busy hours.

Package Handling

Several reviews mentioned issues with lost or mishandled packages, with customers expressing concerns about potential theft and lack of resolution from staff.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
  • MK
    Maksim Kazakou
    Nov 26, 2025
    5.0
    My experience was very good in this place. Nice people working there.
  • NN
    Naomi
    Oct 18, 2025
    2.0
    They 1000% need more employees I get the complaints but I can only imagine how frustrating it must be for two individuals to deal with so many incoming people all day long. They need to hire at least one more person to man the front desk or move someone from the back to the front.
  • LF
    Luigi Fueyo
    Oct 17, 2025
    2.0
    The two ladies that are there are extremely rude and disrespectful. Yesterday one of them shouted at me (It was closing time but the guy who was attending me was extremely kind and allowed me to be there) and I left. I returned today and I asked that same lady two questions in the second one she asked with a very annoyed tone: “Another question?” And I left because I had to fix a mistake. Upon returning her teammate assisted me and they were talking about me the whole time and how I put the address wrong and how I used the wrong box in a very condescending manner. During that interaction the second lady attending me had a very snarky and rude attitude when I had always showed her politeness and grace. So I could not take it and I said: “Why are you giving me an attitude?” From there the situation got extremely tense and I decided to leave. All of this was very shocking to me because I had gone there repeatedly to send my mail and I had been extremely kind. And its I shame. Enough to say I wont be returning any time soon.
  • IB
    Ines Belayouni
    Oct 14, 2025
    1.0
    WARNING ⚠️ READ TILL THE END They don’t deserve any star, absolutely worst customer service ever, I intercepted a package 2 weeks ago it is still showing on the tracking, that it is available for pick up at that location. They can’t find it, it’s not in there. I am suspecting theft as all of them have been rude and dismissive as if they wanted to get rid of me. Except for one supervisor, but she still doesn’t know where my package is. They made me pay 20 dollars to intercept the package, and now it’s nowhere to be found. They will lie to you to get rid of you. One of them told me that my package was probably taken by mistake, to which I laughed and said how can a package leave your premises without being scanned !!!! Didn’t seem to bother him at all, same guy a few days later told me if you escalate this, they will never do anything and try to close the case, I advise you not to do it!!!!!! They make you wait and wait they are the absolute worst as if doing their job, is a favor. ITS A BIG BOX AND HOW CAN IT JUST DISAPPEAR !!! IT MEANS SOMEONE TOOK IT. AND OF COURSE NOW THEY ARE CLAIMING THE CAMERAS DONT WORK !!! OF COURSE
  • NJ
    Nita Jonez
    Oct 3, 2025
    5.0
    This post office really goes above and beyond and meeting the customers needs. I know it’s a hard job dealing with people on a day to day basis but they really handle business here. The office is kept clean and the process is always smooth. Thank you for your hard work!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.