United States Postal Service

2.7
156 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7381 La Tijera Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7381 La Tijera Blvd, Los Angeles, CA
90045, United States

Hours

Reviews

2.7
156 reviews
5 stars
53
4 stars
12
3 stars
4
2 stars
5
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or confrontational.

Package Issues

Numerous reviews highlighted problems with lost or delayed packages, with some customers suspecting theft by employees.

Management Concerns

Customers expressed dissatisfaction with management's handling of complaints and overall operational inefficiency.

Mixed Experiences

While some customers praised the helpfulness of certain staff members, the overall sentiment leaned towards negative experiences.

Facility Issues

Complaints about cleanliness and operational hours were noted, with some customers frustrated by the facility's accessibility and service speed.
  • G4
    Gulfstream 4
    Nov 12, 2025
    5.0
    I was recently waiting for a cross-town "critical delivery" that should have taken 1 day to arrive. I was tracking the package and all of a sudden it was no longer in Westchester after arriving overnight, but had been mistakenly forwarded to West Hollywood. I went thru the steps online for tracking analysis to see what happened and expected that it would take at least 48hrs to track down my package, and get it to me (if possible) or follow up by email. To my surprise the Westchester office reached out by phone within 4hrs. to explain what happened, apologized and let me know that they were on it, and the package would arrive the next day. Kudos! -- It's always a pleasure to visit the counter because the employees are extremely nice and efficient., and once again their professionalism shines thru again.
  • MR
    Melrose Reality
    Sep 11, 2025
    1.0
    Awful service it’s Thursday and haven’t received anything and no one can tell me anything
  • GA
    George Adams
    Aug 27, 2025
    1.0
    The management team at this location needs to do better. A service request was placed for a package that was sent with the vast majority of its contents have fallen out of a split package or taken. They can to tell me, “I can see the package was open by our scan, although it’s difficult because it’s a black and white photo” This package came from a sender via a postal person from picking up the package. The package weight in the beginning of the transaction was 2- 1/2 LBS. somewhere along the line. While in post office custody. It had been scanned in at 1 LB. I’m being told that the weighing in of the package was done at the receiving end. They then try to explain away my concerns, while telling me, “it never lost weight” WHAT??? The USPS in general has always needed better customer service in my opinion. After today, I’ll be using a private company.
  • NG
    Natalie Goloub
    Aug 5, 2025
    1.0
    I have a problem with your office. I've lived in Playa vista for seven years. Yesterday your rosta employee didn't want to give me my package. That's the second time. She demanded my papers. This woman is mean and ill-mannered. Sharp and rude. I ran behind her car yesterday to show her my I.D. I'm 58 years old. And it's not okay that this employee of yours hates people. I wish I didn't have to see her at Playa Vista anymore. --- and I'm also missing a package. Here's her number: 92001 90387851800261765. I didn't get a parcel notice. You forgot to put it in my box at my address. And they said they couldn't find my address! Return my package to me! I live at Crescent Park East. 5710. —- Natalia Klapperman
  • GG
    gabriela
    Jul 19, 2025
    1.0
    I’m a seller on depop and recently came in to ship an item I had sold. Still no updates on the shipment and I have high reason to believe employees are stealing packages. Yall need to get your workers in check because this is unprofessional and tacky 🤦‍♀️😐

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.