United States Postal Service

1.9
678 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7001 S Central Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7001 S Central Ave, Los Angeles, CA
90052, United States

Hours

Reviews

1.9
678 reviews
5 stars
113
4 stars
23
3 stars
20
2 stars
23
1 star
499

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful.

Package Delays

Many customers reported significant delays in package processing and delivery, with some packages stuck for weeks.

Professionalism

Several reviews mentioned a lack of professionalism among staff, including disrespectful behavior and poor communication.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions with specific employees who provided helpful service.

Operational Issues

Customers expressed frustration over operational inefficiencies, including incorrect package sorting and lack of timely updates.
  • AN
    Anthony Navarro
    2 days ago
    1.0
    I appreciate you guys sending my medicine to the port then to north Cali and back down here to get delivered 4 days after it was supposed to ❤️❤️❤️. No other delivery service would take their time to show medicine how wonderful Cali is they just send it to its destination on time or ahead of schedule! Only you guys care enough to consistently send boxing on a trip prior to delivery!
  • RR
    Rosie Richardson
    2 days ago
    5.0
    Justice was very helpful and thoughtful she went above beyond great customer service She made my day by making eye contact listening and letting me know my options I greatly appreciate her fully thank you.
  • MB
    Maria Brekke
    3 days ago
    1.0
    Adding my name to the list of people with "lost" packages. I had two packages end up here with very expensive items in them for my nail salon. The tracking had them checking in one of the packages TWICE. No movement since the 12th of November on either package. I was going to call and see what is going on but after reading the reviews I can see that would be a waste of my time. Very strange behavior from this USPS. They need to be looked into, there is NO WAY these many packages are being "lost". Someone is stealing them and re-selling. Convenient that everyone who is leaving a review about their lost package also had expensive items in their shipment.
  • YR
    Yocelin Ruiz
    Nov 13, 2025
    1.0
    Pésimo servicio, el personal es bien pesado, lo tratan a uno todo sangrón y no le quieren ayudar a uno.
  • CL
    Casey Law
    Oct 8, 2025
    1.0
    I would give 0 star if I could. They sent my international express mail package that should have forwarded abroad to TX instead. It took almost a month to sort it out, when it should have been delivered in a week. When I filed a claim, their supervisor called me and complained about the claim. She stopped only after I warned her that I was recording the call.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.