United States Postal Service

1.9
681 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7001 S Central Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7001 S Central Ave, Los Angeles, CA
90052, United States

Hours

Reviews

1.9
681 reviews
5 stars
114
4 stars
23
3 stars
20
2 stars
23
1 star
501

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful.

Package Delays

Many customers reported significant delays in package delivery, with some packages stuck at the facility for weeks.

Lost Packages

Several reviews mentioned lost or misdirected packages, raising concerns about the reliability of the service.

Positive Experiences

A few customers shared positive experiences with specific staff members who provided helpful and friendly service.
  • AJ
    Adrian Chavez Jr
    Dec 23, 2025
    1.0
    So recently the post carrier in my neighborhood refuses to deliver our mail because of animal interference and refused to deliver our mail, shes also denied to hand the mail to several tenants of this property and when the supervisor who puts her apparently personal number on the letters which demand I build a mail box by my gater or rent a p.o box and which she said over the phone I will not even give you your held mail till decide if my mail carriers safety is a factor but decides to run and hide when someone went to the post office demanding our mail. By the way the animal interference is dogs barking from inside the house I have several cameras and shows her walking past the house "when shes delivering" so if the supervisor and this mail carrier want to lie guess what the internet is gonna have field day with my camera footage
  • NR
    Nadia Ramirez
    Dec 20, 2025
    5.0
    Let me start by saying I was nervous at first because I heard this location takes forever and they give you a hard time . Well they were 10000% wrong the moment my partner and I walked in for our passport appointment we were greeted by The wonderful Alicia Adkins such a sweet soul loved her personality and how helpful she was I messed up on one of the forms for my application she kindly gave me a new one and helped me fix my errors . She made sure we didn’t feel rushed told us a little about herself which was super sweet. Alicia thank you so so much for helping us with our passport experience we greatly appreciate it ! We will definitely be recommending friends and family also the window clerk I honestly don’t remember her name she was wearing a tree headband for Christmas super super sweet person also her customer service was amazing! Loved this location Wish you all a merry Christmas & happy new year ! Nadia & Jose
  • AN
    Anthony Navarro
    Nov 22, 2025
    1.0
    I appreciate you guys sending my medicine to the port then to north Cali and back down here to get delivered 4 days after it was supposed to ❤️❤️❤️. No other delivery service would take their time to show medicine how wonderful Cali is they just send it to its destination on time or ahead of schedule! Only you guys care enough to consistently send boxing on a trip prior to delivery!
  • RR
    Rosie Richardson
    Nov 22, 2025
    5.0
    Justice was very helpful and thoughtful she went above beyond great customer service She made my day by making eye contact listening and letting me know my options I greatly appreciate her fully thank you.
  • MB
    Maria Brekke
    Nov 21, 2025
    1.0
    Adding my name to the list of people with "lost" packages. I had two packages end up here with very expensive items in them for my nail salon. The tracking had them checking in one of the packages TWICE. No movement since the 12th of November on either package. I was going to call and see what is going on but after reading the reviews I can see that would be a waste of my time. Very strange behavior from this USPS. They need to be looked into, there is NO WAY these many packages are being "lost". Someone is probably stealing them and re-selling. Convenient that everyone who is leaving a review about their lost package also had expensive items in their shipment.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.