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United States Postal Service

2.6
(186 reviews)

Business Details

3751 Motor Ave, Los Angeles, CA
90034, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3751 Motor Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3751 Motor Ave, Los Angeles, CA
90034, United States

Hours

Reviews

2.6
186 reviews
5 stars
55
4 stars
16
3 stars
6
2 stars
9
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees yelling at customers or displaying a lack of care.

Efficiency

Customers experienced long wait times and delays, particularly for passport services, with some appointments not being honored.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of the service.

Mixed Experiences

While some customers had positive interactions with friendly staff, these were overshadowed by a significant number of negative reviews highlighting poor service.
  • AA
    Angelo
    Feb 17, 2026
    1.0
    Was treated like absolute garbage during the passport renewal process for our 4 year old son by an employee who hates her job. She treated my family and 4 other families that were there with an UNACCEPTABLE and UNPROFESSIONAL attitude. I will be filing an official complaint ASAP. The only reason I held my tongue while I was there is because this lady was handling my sons passport app and I did not want her to purposefully alter it in any negative way that would delay the passport process. The woman's name was Alexa or Alexis.
  • SH
    Sofia Hipolito
    Feb 9, 2026
    1.0
    I came to do a passport, this location have a walk-in passport 9-11 am almost 10am there not open yet,this is ridiculous is several people in line already waiting.
  • EM
    Elise McKenna
    Feb 3, 2026
    5.0
    Always quick, even when busy. Staff always helpful, pleasant & efficient!
  • EY
    Eleanor Yeager
    Jan 16, 2026
    1.0
    Almost as pleasant as peeling off your own skin. The passport line runs an hour behind
  • JH
    James Hoffa
    Jan 6, 2026
    1.0
    Every time they deliver my package it becomes a nightmare of late deliveries or trying to find it. Absolutely useless group of people. Never have this problem with Amazon delivery.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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