United States Postal Service

2.6
181 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3751 Motor Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3751 Motor Ave, Los Angeles, CA
90034, United States

Hours

Reviews

2.6
181 reviews
5 stars
54
4 stars
16
3 stars
6
2 stars
8
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers report friendly and helpful service, while others describe rude and unprofessional behavior.

Efficiency

Many customers appreciate the quick service for passport applications and mail drop-offs, but others complain about long wait times and inefficient handling of appointments.

Lost Mail

Numerous reviews mention issues with lost or misdelivered packages, leading to frustration and distrust in the postal service.

Cleanliness and Facilities

The location is noted for having easy parking and a generally clean environment, although some customers suggest it could use more maintenance.
  • JH
    James Hoffa
    6 days ago
    1.0
    Every time they deliver my package it becomes a nightmare of late deliveries or trying to find it. Absolutely useless group of people. Never have this problem with Amazon delivery.
  • IS
    Irina Simonova
    Dec 12, 2025
    5.0
    Great experience applying for my first passport. The staff were friendly and helpful, and the process was quick and easy.
  • NC
    Nick Crawford
    Dec 9, 2025
    4.0
    Rarely a long wait. Friendly and efficient staff gets the job done. Parking is easy, too.
  • LW
    LaTanya Williams
    Dec 8, 2025
    5.0
    I had an important certified letter that needed to be handled correctly, and this post office processed everything quickly and professionally. The staff here were efficient, courteous, and made sure my mail was handled the right way. After dealing with issues at another location, it was a relief to come here and experience smooth, accurate service. My letter was scanned, accepted, and delivered exactly as expected. Thank you to this team for doing their job with care — it made a huge difference.
  • RB
    Rachel B.
    Nov 11, 2025
    4.0
    All services end at 5 including drop off. After hours services require a pin or QR code, so these services are not available to everyone.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.