United States Postal Service

2.1
154 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5472 Crenshaw Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5472 Crenshaw Blvd, Los Angeles, CA
90043, United States

Hours

Reviews

2.1
154 reviews
5 stars
29
4 stars
8
3 stars
7
2 stars
14
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Service Efficiency

Customers reported long wait times and inefficiencies, particularly regarding passport services and package pickups.

Delivery Issues

Several complaints were made about lost or undelivered mail and packages, with customers expressing frustration over unreliable service.

Cleanliness and Organization

The post office was described as dirty and poorly organized, contributing to an overall negative impression.

Mixed Experiences

While many reviews were negative, a few customers noted positive interactions with specific staff members, indicating some variability in service quality.
  • DG
    Dancer Girl
    Nov 17, 2025
    1.0
    If only I could give 0 stars. The rudest workers I have ever encountered. No class, no respect for their work or others, just nasty nasty people. They truly represent everything wrong with government. Specifically the woman who works in the passport window. Avoid this place at all costs.
  • EP
    Elsi Portillo
    May 18, 2023
    5.0
    I went to get the passport for my son and the lady who attended me was very kind. excellent service
  • CS
    Century S
    Aug 24, 2022
    1.0
    Got passport appointment after 1 month wait, drove for an hour in LA traffic to find out the person who takes passport appointment is not available and no one else can help what so ever. So they gave me a number to call saying "she" might honor the request to take me at anytime. Yikes!!! They couldn't call me and help me reschedule. Waste of time and gas and they could care less.
  • JV
    Jorge Vismara
    Aug 19, 2019
    3.0
    not really the fastest USPS in town, but I found the staff is making their best at their disposal. in my case they were supposed to deliver a package that was NOT there, so little they could do about it... the USPS as an organization is another thing... cannot really rely on them... often they do not follow the rules or the book.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.