United States Postal Service

2.1
123 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5115 S Figueroa St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5115 S Figueroa St, Los Angeles, CA
90037, United States

Hours

Reviews

2.1
123 reviews
5 stars
28
4 stars
4
3 stars
7
2 stars
3
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with many customers expressing frustration over poor attitudes and lack of professionalism.

Service Availability

Customers frequently report issues with the post office being closed during posted hours, particularly during lunch breaks, leading to long wait times and inconvenience.

Package Handling

There are multiple complaints about packages going missing or being mishandled, raising concerns about the reliability of service at this location.

Mixed Experiences

While many reviews are negative, a few customers mention positive interactions with specific employees, indicating that experiences can vary significantly.
  • MA
    MarielaFamily A
    Dec 16, 2025
    1.0
    The staff consistently show a poor attitude and lack of willingness to help. On many occasions, a sign is posted stating “system down,” preventing any service from being provided. This happens repeatedly and without any alternative solutions or clear explanations. This level of service is unacceptable for a government office. I request that this situation be reviewed and corrected. Sincerely,
  • HM
    Hovsep Minasyan
    Dec 9, 2025
    1.0
    Terrible terrible service the worst post office that I have been
  • NJ
    Never Repeats Jokes
    Nov 21, 2025
    5.0
    On point No qualms about it
  • IV
    Iveth Victoria
    Nov 17, 2025
    1.0
    They never want to give a receipt for a package here. Woman told me that “they scan it at the next location”. And she was already returning my package to me as soon as I asked for a receipt. Seems that they are used to this. This is total bs; so my package is not accounted for at this location? That is shady business. Package can go missing and they would not be held liable for the package here. Will never be coming back here to drop off packages; better safe than sorry.
  • EM
    Esteban Mendez
    Nov 3, 2025
    1.0
    Has to be the ugliest attitudes from employees. The look they have on their faces as if life is horrible and must let the customers know.i def won't be going here. My time is far to valuable to have others suck my energy down.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.