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Brand Certified

United States Postal Service

2.7
(140 reviews)

Business Details

5350 Wilshire Blvd, Los Angeles, CA
90036, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5350 Wilshire Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5350 Wilshire Blvd, Los Angeles, CA
90036, United States

Hours

Reviews

2.7
140 reviews
5 stars
45
4 stars
11
3 stars
5
2 stars
9
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff while others report rude and dismissive behavior.

Efficiency

Many customers noted quick service and short wait times, although some experienced long lines and slow processing.

Staff Attitude

Several reviews highlighted a lack of professionalism and negative attitudes from certain employees, impacting the overall customer experience.

Lost Packages

There are multiple complaints regarding lost or mishandled packages, leading to frustration and distrust in the postal service.
  • JJ
    Jacob James
    Feb 9, 2026
    5.0
    Incredible people working hard here! I go all the time to ship everything from boxes to mail. The ladies are all great and I’ve never had a single issue. Thank you Erica!!
  • AJ
    Angry Jam
    Dec 17, 2025
    5.0
    I love this office! These ladies are always so friendly and ready to help! I have never spent more than 15 minutes in line. And this is WOW!
  • SS
    September
    Nov 28, 2025
    5.0
    A special post office. Sometimes the lines are long. But the employees took their time to help me with the machine and friendly banter at the counter.
  • LS
    Lina Swan
    Nov 17, 2025
    1.0
    The worst customer service in the world. I was served by Erica who thought she is police officer, was treating me like I am mailing something illegal, pretended she cannot hear or understand my questions and was very incompetent and impolite. I ended up leaving without being helped properly. She made me feel like I am bothering her asking to mail an envelope when it is her job. Erica, if you don’t like your job - change it. No need to give a hard time to people when your purpose there is to help.
  • PA
    Polly Ann
    Oct 28, 2025
    5.0
    The attendants were quick and the line moved fast. Customer service was great. Erica was a sweetheart! She was patient and helped me out.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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