United States Postal Service

2.6
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5350 Wilshire Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5350 Wilshire Blvd, Los Angeles, CA
90036, United States

Hours

Reviews

2.6
139 reviews
5 stars
44
4 stars
11
3 stars
5
2 stars
9
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and dismissive behavior from employees.

Efficiency

Many customers noted quick service and short wait times, but others experienced long lines and slow processing.

Staff Attitude

Several reviews highlighted a lack of professionalism and negative attitudes from staff, impacting the overall customer experience.

Lost Packages

Multiple customers reported issues with lost or delayed packages, raising concerns about reliability.
  • AJ
    Angry Jam
    Dec 17, 2025
    5.0
    I love this office! These ladies are always so friendly and ready to help! I have never spent more than 15 minutes in line. And this is WOW!
  • SS
    September
    Nov 28, 2025
    5.0
    A special post office. Sometimes the lines are long. But the employees took their time to help me with the machine and friendly banter at the counter.
  • LS
    Lina Swan
    Nov 17, 2025
    1.0
    The worst customer service in the world. I was served by Erica who thought she is police officer, was treating me like I am mailing something illegal, pretended she cannot hear or understand my questions and was very incompetent and impolite. I ended up leaving without being helped properly. She made me feel like I am bothering her asking to mail an envelope when it is her job. Erica, if you don’t like your job - change it. No need to give a hard time to people when your purpose there is to help.
  • PA
    Polly Ann
    Oct 28, 2025
    5.0
    The attendants were quick and the line moved fast. Customer service was great. Erica was a sweetheart! She was patient and helped me out.
  • CA
    Cynthia Atuhaire
    Oct 27, 2025
    2.0
    They want you to scream the items you have in the box you are shipping to them. Literally no sense of privacy at all. They have better speed than the other usps'

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.