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United States Postal Service

1.9
(183 reviews)

Business Details

4960 W Washington Blvd, Los Angeles, CA
90016, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4960 W Washington Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4960 W Washington Blvd, Los Angeles, CA
90016, United States

Hours

Reviews

1.9
183 reviews
5 stars
34
4 stars
3
3 stars
5
2 stars
14
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of assistance.

Passport Services

Numerous complaints about the lack of passport services, including appointments being ignored and staff not being knowledgeable.

Long Wait Times

Customers frequently mentioned long lines and slow service, leading to frustration during visits.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, many others had negative experiences, indicating inconsistency in service quality.
  • JH
    jaclyn hsiung
    Feb 12, 2026
    2.0
    ⛔️This location does NOT do passport acceptance ⛔️ You will be able to make an appointment online but in reality, this location does not do the passport service here. Make an appointment at the 7101 S Central USPS location or I recommend look for a library that does do passport application acceptance (i.e Beverly Hills Library you can make an appointment online).
  • SL
    Sleep Loc
    Feb 5, 2026
    5.0
    Hey everyone, I've been coming to this post office for a while now, and the staff is always super helpful and goes above and beyond to meet my needs. Lydia is always so helpful and sends me out with a smile – she's a super cool clerk! If you haven't been to this USPS location, you're missing out on some awesome customer service. And to those coming here, please be nice and give these hard workers a break. Treat them how you'd want your family (Mom, Sister, Brother, Wife, or Husband) to be treated – with kindness and respect. #Payitforward in advance! I love this post office and all the hard-working, dedicated staff.
  • RW
    Red Wolf
    Jan 31, 2026
    1.0
    Worst customer service.
  • DL
    Danny Lynn
    Jan 14, 2026
    5.0
    I go here a few times a month for the last 3 years. Never had any issues. I mean, it's the post office. You probably have to wait. Unless you have unreasonable expectations, or are rude to the postal workers, you shouldn't have any issues here.
  • DZ
    David Zinn
    Jan 7, 2026
    1.0
    This is by far and away the worst post office. I run my own business; I ship all kinds of packages frequently and have used many post offices This post office is unbelievably incompetent and rude and unhelpful and even corrupt. Even though it's the closest to me by a significant margin, I always drive somewhere else, unless I can't reach another post office by the end of the day.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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