The UPS Store

3.6
67 reviews
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Business Details

1171 S Robertson Blvd, Los Angeles, CA
90035, United States
(310) 860-0856
https://locations.theupsstore.com/ca/los-angeles/1171-s-robertson-blvd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5283 in Los Angeles offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northwest Corner Of Pico & Robertson.

Details

  • DeliveryNot available

Location

The UPS Store
1171 S Robertson Blvd, Los Angeles, CA
90035, United States

Hours

Reviews

3.6
67 reviews
5 stars
38
4 stars
4
3 stars
4
2 stars
1
1 star
20
  • SE
    Shaniya Epps
    Jan 4, 2026
    1.0
    Writing this review out of desperation. I use this store regularly and it's been totally fine up until now. However, now that I am not physically in LA I can't get a hold of anyone. I redirected my deliveries to this store while I am out of town. A package came earlier than expected, and so my five-day window to pick up the package from the store will have expired before I'm able to return to LA. I asked my boyfriend (who also lives with me) to get the package. He is a designated household resident on my UPS account and he brought his own mail showing he lives at the same address. They refused to give it to him, which I understand if it's policy. However, I attempted to call the store directly after he left and no one answered. I called twice more that day and the phone went to voicemail. It's been several days since I left a voicemail and no one has returned my call. I even emailed the address that they are giving under negative reviews here and no one has responded to me there either. I tried to pay for an extended hold on the UPS website and all it gives me is error messages. Holding a package for me for two more days does not seem like an unreasonable ask. I'm more than willing to pay them for the inconvenience but I can't even get anyone to speak to me. I'll be really bummed if this delivery gets returned to sender when 1) my boyfriend is able to walk over there within minutes and get it, or 2) they can simply answer the phone and let me know my options.
  • AH
    Anat Havkin
    Dec 25, 2025
    5.0
    Great customer service
  • EL
    edgar lopez
    Dec 20, 2025
    3.0
    The ups store is clean. That being said, customer service is not the best. The lady with blonde hair was very rude and never acknowledged me. When I approached her and requested for assistance, she brushed me off. Eventually, she did assist but the customer service experience was not it.
  • SW
    Skn Luv Body Wellness
    Dec 11, 2025
    5.0
    The ladies at this store are WONDERFUL!!! Especially one that helped me with my frustrating ‘vacuum return situation’. So calming, helpful and professional! Will be back for sure!!!
  • NL
    Nathan Lhrar
    Dec 7, 2025
    1.0
    No one ever answers the phone. If you need to know something, you need to show up to ask.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5283 in Los Angeles offer?

The UPS Store #5283 offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and other business services.