The UPS Store

Reviews

• GA

  Giani Akama

  Jan 31, 2026
  5.0
  So I had to mail a couple documents, I went here on a weekday, there were people at the registers and a person in front of me, I waited for like a minute max, then I had never used UPS before, and told the person behind the register that I just wanted to send the things, she told me it’s straightforward, and the process was super smooth, I was in and out in more or less 5 minutes, maybe even less. I honestly have no complaints, maybe because I didn’t have a package, but for someone who was doing this for their first time, everything was easy, the person walked me through it (there really wasn’t anything hard to do), paid, and cheapest option took 2 days, which was great, and the price was great. So yeah, in my experience, this was an absolutely amazing store, and process, definitely would recommend shipping things from here (I’M. LOOKING AT YOU UCLA STUDENTS, yes, you).
• JJ

  Jd Jd

  Jan 8, 2026
  1.0
  The employees treat you with contempt and disdain. Try to ship an item ignored by the employees on their cell phones, i was the only customer in the store. I asked for help 2 times. $20 dollars for a small box and bubble wrap. $2.50 to print a one page black and white UPS label. I cannot emphasize enough how horrible you will be treated. The employees laughed, about how despicable they treated me. Stay away, go anywhere else. All the latter gets worse and worse every year. To: the owner, I talked to the manager long hair looks 20 years old. Explained all the latter. He shrugged and said "eh" and he and the girl with glasses that treated me horribly laughed at me. Then it all made sense they behave like this because there is no repercussions for their actions. The manager fosters the stores hostile environment and facilitates the employees belittling behavior.
• MA

  Mahmuod Abdeljaber

  Dec 21, 2025
  1.0
  I run a side business with my wife selling culinary products that require refrigeration and cold-chain shipping, including next day air shipping. I package the boxes, pre-print labels, and merely drop off packages at this location to be scanned in and sent on their way. There is one worker at this location who was extremely rude and disrespectful, accusing me of shipping beer. He sniffed the box and told me that it "smelled like beer." I will repeat, he sniffed the box like a dog would, and accused me of shipping beer! And then repeatedly asked me questions in an accusatory tone, accusing me of shipping some type of banned goods. He then reported my two packages to UPS, and both underwent security screening and of course passed the screening, but this resulted in a 3-day shipping delay (because of the weekend), requiring a re-ship to the customer. The person I am talking about is tall with long hair and a cocky attitude, and again, extremely disrespectful.
• AC

  Andrés Camacho-Platas

  Dec 19, 2025
  1.0
  Gotta love 4 college kids chatting with each other for 5 minutes before acknowledging someone with a package in their hands waiting to be helped 😂😂😂
• AG

  Ariel Gabriel

  Dec 15, 2025
  1.0
  Absolutely terrible experience. I ship overseas frequently and know international rates well. Yesterday the same small box was about $180 with FedEx, yet this UPS Store quoted me $450, which is extreme overpricing. When I questioned it, the staff was rude, dismissive, and unprofessional, with no effort to explain or help. One employee handed me the owner’s card and told me to email him, and even mentioned that employees are treated very badly by the boss, which explains the hostile attitude. UPS corporate should review this location, as it feels like a franchise taking advantage of both customers and staff. Avoid this store and take your business elsewhere.

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