Brand Certified
The UPS Store
2.4(303 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
645 West 9th St, Los Angeles, CA
90015, United States
Certified by The UPS Store • Feb 22, 2026
(213) 620-0081
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/ca/los-angeles/645-west-9th-st
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4977 in Los Angeles offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Entrance On Flower St In The New Ralphs Shopping Center.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
2.4
303 reviews
5 stars
89
4 stars
12
3 stars
12
2 stars
17
1 star
173
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rude and unhelpful staff, particularly from specific employees like Violet.
Lost Packages
Several customers experienced issues with lost packages, raising concerns about the reliability of the store's handling of shipments.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, many others reported consistently negative experiences, indicating a lack of overall service quality.
Pricing Issues
Customers expressed frustration over perceived excessive charges for basic services, such as charging for tape, which contributed to a negative perception of the store.
Store Management
There were complaints about the management's handling of customer interactions, with reports of unprofessional behavior and inadequate responses to customer concerns.
- TTTroyFeb 14, 20261.0I came in on an extremely important day to print resumes for job applications and spent the last of my money to do so (2/14/25 around 11:23am). Initially, Jay helped me and she was fantastic — kind, patient, and professional. Unfortunately, when her coworker took over, the experience completely changed. My resume was misprinted, and when I politely asked if it could be discarded and corrected, she refused to help and charged me anyway. When I asked for her name and a manager, she argued with me in front of the entire store and would not provide any information to escalate the issue. This situation was really upsetting given my circumstances, and the interaction felt unprofessional and unnecessarily confrontational. I hope management addresses this so other customers don’t have a similar experience.
- ESEmre SancakFeb 10, 20261.0There is a girl working there. It is obvious that she has problems with her job. She asked one dollars for me to tape my package I said this is nonsense. Why am I paying a dollar for taping my package? She turned crazy canceled my process. Tried to kick me out. Black hair girl with braces you are extremely rude. I hope you lose your job.
- DCDr ChiroJan 31, 20261.0Listen! If you are franchise this UPS owner or district manager , you read all other previous customers complaining about all employees their bad customers service skill but not improved at all . Store is too tiny to handle make customers waiting out side and demanding . greedy owner try to save rent money so they don't move to larger store. All employees mad at the world and yelling at customers using their bad mouth. Such a terrible and horrifying people work there . make this Store close down ASAP
- GGGian Di GiorgioJan 23, 20261.0Pésima atención
- SHSean HillJan 15, 20264.0This was such a wonderful experience. Returning items is usually a hassle, but the customer service here was outstanding. I was greeted warmly, and my return was handled quickly and efficiently. I even got a notary in under 10 minutes — the process was courteous, fast, and seamless, with barely any wait. I’ll definitely be coming back!
Frequently Asked Questions About The UPS Store
What services does The UPS Store #4977 in Los Angeles offer?
The UPS Store #4977 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.
Where is The UPS Store #4977 located?
It is located at 645 West 9th St, Unit 110, Los Angeles, CA 90015, USA, with the entrance on Flower St in the Ralphs Shopping Center.
What are the operating hours of The UPS Store #4977?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 3:30 PM, and closed on Sundays.
Is The UPS Store #4977 open on holidays?
The store is closed on certain holidays including November 27, December 25, December 31, January 1, and January 19. It operates on regular hours on November 11 and November 28.
What payment options are accepted at The UPS Store #4977?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Can I find mailbox rental services at The UPS Store #4977?
Yes, mailbox rental services are available at this location.
Are there nearby shredding services if I need additional options?
Yes, Shred Nations, a professional shredding service, is located near The UPS Store #4977.
What nearby places can I visit for event photography services?
Influencing Millions, a professional event photography service, is located near The UPS Store #4977 and can assist with your event photography needs.
Where can I get a quick haircut or grooming near The UPS Store #4977?
Supercuts, a beauty and hair salon, is nearby and offers haircuts and grooming services.
Are there nearby places to grab a healthy juice or smoothie near The UPS Store #4977?
Yes, Qwench juice bar and Robeks Fresh Juices & Smoothies are both nearby and offer healthy juice and smoothie options.
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