Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4838 in Los Angeles offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Or Virgil Ave And Santa Monica Blvd.
Details
- DeliveryNot available
- Curbside pickupNot available
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
4.4
304 reviews
5 stars
253
4 stars
7
3 stars4
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
The majority of customers praised the staff for being friendly, helpful, and accommodating.
Customer Service
While many reviews highlighted excellent customer service, there were notable complaints about unprofessional behavior and poor service experiences.
Efficiency
Customers frequently mentioned quick and efficient service, especially during busy times.
Cleanliness and Environment
The store was often described as clean and welcoming, contributing to a positive customer experience.
Inconsistency
Some customers reported inconsistent service, particularly regarding specific services like notary and package handling.
- STShreya Tandri6 days ago5.0Staff here were so helpful and nice! I was in & out in less than 5 minutes. Really reliable location.
- JWJunior WilkersonNov 12, 20251.0UPS HAS BEING THE MOST LAZY AND NON SATISFYING COURIERS. HOW IT’S IT AMAZON CAN FIND AN ADDRESS BUT NOT UPS. WE NEED TO VOTE TO LOWER THEY’RE PAY. AMAZON IS THE ONLY COMPANY THAT DELIVERS PACKAGES TO CUSTOMER’S ADDRESS
- OLOak LaokwansathitayaOct 17, 20255.0Wonderful and helpful staff here! I had a LOT of Amazon returns, some that required boxes to return. The staff here was super kind and helped me process all my returns - they were patient, friendly, and made this overwhelming chore so much easier. Thank you to the team here!
- LKLaura KleinbaumOct 10, 20255.0The absolute nicest, most helpful people work here. It feels like what the neighborhood post office must have been like in the olden days - full of your friendly neighbors!
- LBLarry BooBoo69Oct 2, 20251.0Worst experience I ever had in customer service. I was flabbergasted. Not just upset and disappointed in spite of the fact that I remained polite and calm. The store was the one on 1110 N. Virgil Ave., Los Angeles, CA 90029 And the incident happened around 4 PM PST on Wednesday, October 1, 2025 A short stocky heavyset employee in his mid to late 20s probably wearing a black shirt basically refused to honor my walk-in request for passport pictures which I need it done As soon as possible. He was stressed. There were a lot of people for packages. I was late for work already and had to wait over 10 minutes in line to get my turn to return a package very quickly from Amazon. I then asked if I could do passport pictures to which I was told by the employee that I could not and the chances would be very slim because they were way too busy and I needed to come back the next day after 9 AM which is when I sleep because I work night shift and go to bed around 5 AM every day of the week. I mentioned that I had called the evening before and spoke to a very nice lady in that store who guaranteed me that they did passport pictures and that they did them anytime and there were no timeframe specifically for that service and that I did not need an appointment. Yet that employee refused to provide the service on a walk-in basis because he was too busy. Flabbergasting astonishing DIG that you just tell people to come back the next day because you’re too busy for them for one of the services that they provide is absolutely mind-boggling to me normally did I end up being late for work because I had to go to another UPS store in the area in order to get it done not only was I upset and very angry, but I am shocked at the level of service that was provided. I don’t care how busy you are. There is no excuse for it if it is a service you provide, and no appointment is needed. Absolutely unacceptable especially for official government documents that I needed ASAP for the passport renewal I need. Even the employee from the other store said it was not their policy and that should never have happened. I am shocked, insulted and very upset about it
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #4838 offer in Los Angeles?
The UPS Store #4838 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.
What are the store hours for The UPS Store #4838?
The store is open Monday to Friday from 7:00 AM to 6:00 PM, Saturdays from 10:00 AM to 4:00 PM, and Sundays from 10:00 AM to 3:00 PM. Holiday hours vary, with some days closed.
Is The UPS Store #4838 open on Sundays?
Yes, the store is open on Sundays from 10:00 AM to 3:00 PM, though hours may vary on holidays.
What payment methods are accepted at The UPS Store #4838?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #4838 provide notary services?
Yes, notary services are available at this location.
Can I get professional printing and mailing services at The UPS Store #4838?
Yes, The UPS Store #4838 offers professional printing and mailing services including copying, sign printing, and shipping.
What languages can I use when visiting The UPS Store #4838?
The store provides services in both English and Spanish.
Where is The UPS Store #4838 located in Los Angeles?
The store is located at 1110 N Virgil Ave, on the corner of Virgil Ave and Santa Monica Blvd in Los Angeles, CA 90029.
Are there any nearby places of interest near The UPS Store #4838?
Yes, nearby places include the Silver Lake Chamber of Commerce, the Korean restaurant BBQ + Rice, and the pet grooming store Moon Shine Grooming & Pet Wash.
How can nearby locations like the Silver Lake Chamber of Commerce help me when visiting The UPS Store #4838?
The Silver Lake Chamber of Commerce can provide community resources and local business information, which may be helpful if you're managing local business needs while visiting The UPS Store for your mailing or printing requirements.
What dining options are available near The UPS Store #4838?
Nearby dining includes the Korean restaurant BBQ + Rice and the taco restaurant El Unico Pollo Taquero, great places to grab a meal before or after your visit.
Are there pet services near The UPS Store #4838 if I need to take care of my pet?
Yes, Moon Shine Grooming & Pet Wash and The Urban Pet offer grooming and pet supplies located nearby, which might be convenient if you need pet care while visiting the store.