The UPS Store

Reviews

• RB

  Ricky Benjamin

  Jan 9, 2026
  5.0
  Thank you Shanay and Samell for looking out for me. Appreciate both of you'll customer service. Ricky K Benjamin Happy Customer
• VL

  VG Lukacs

  Aug 4, 2025
  5.0
  Fast, efficient, and convenient! Except on the day I went there, there is some nuisance outside while waiting for my Uber because there is a mad lady.
• CV

  Carlos Valdez

  Oct 20, 2021
  5.0
  The staff is always friendly, the store is always clean and well organized. Plus regardless of how busy they are they will always acknowledge you when you walk in.
• TT

  T

  Jun 4, 2021
  1.0
  I paid $100 to ship an item overnight from this location to another state. The item arrived 5 days later. I called the store to process a refund and they told me the “manager was busy and would call me back.” I followed up with customer service a week or so later and they hadn’t received a claim from the store. I called the store back, at this point for the 3rd time, and was told the manager would call me back. The manager still didn’t call back so I called again and was told the manager has taken care of it. s few more days went by and I followed up again with customer service and was told that still no claim had been filed for me. The UPS customer service rep had me call this store on 3-way to try to talk to someone because they couldn’t get through on their own. I was told again that the manager would call me back but I still never received a call. I called customer service and was transferred to five different departments and received zero resolutions. I didn’t find out until today through an automated system that after 15 days they won’t issue a refund, which explains why the store ignore me every time I called. Their system and unprofessionalism is ridiculous. I never overnighted an item before this and I thought highly of UPS before this experience. You pay upfront for a service they gaurantee and then you’re left on your own to do all the work and hope someone will actual value and care about you as a customer when they don’t fulfill their end. I guess that $100 was worth losing a long-time customer and my network of people across the U.S. as well as diminishing the standard to which I held this company to before. I will never personally ship though them again.
• MM

  Margaret

  Jul 29, 2020
  5.0
  So i just left the UPS location on Figueroa and the gentleman that helped me return my Amazon orders showed excellent customer service & he is following the new PPE guidelines.. thanks for all the assistance today & stay safe!.