Business Details
About
Water Cooler Supplier
Easy to use and conveniently located outside CVS 09781. Our self-serve refill water station provides fresh filtered drinking water in 1, 3 or 5-gallons.
Location
Hours
Reviews
1.3
9 reviews
5 stars0
4 stars
1
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2 stars0
1 star
8
- MCMaxx CalzzJul 12, 20251.0Started great but then turned bad quickly. We’ve had a rescheduled delivery at least 5 times and then we are getting charged for products we aren’t even receiving. I tried to cancel my subscription 2 months ago before I moved and still haven’t heard back from them. So I’m forced to carry a water container around we are not getting water for and just charged. Really horrible customer service.
- MMMimi MJun 12, 20251.0Since taking over Ready Refresh, there has been a noticeable decline in the quality of service. Unfortunately, the customer service experience has been quite disappointing. Deliveries are constantly being postponed, and the hold time to speak with someone is over an hour. On top of that, they even delivered the wrong water - a different brand than what was ordered. I am now considering switching to a different company for my water delivery needs.
- TTTCMay 31, 20251.0Worst service. They have delayed my delivery every day for the last 3 weeks. I can’t get in touch with anyone. I recently called and confirmed delivery for 5/28 and they didn’t show up. They moved it to 6/2 and they will likely keep skipping the delivery and still charging for service, rental of equipment and delivery charge. Do not order- it’s the absolute worst.
- YDYosway DMay 21, 20251.0I was a happy ready refresh customer until they were bought by primo brands, they rescheduled my water delivery 7 times and then lied about having delivered my order when I never received it. Also it was impossible to cancel service on their website I had to call and be on hold for over an hour
- ABAllie BelleDec 28, 20231.0Was going fine a few months…Then They started putting my water in the streets of Hollywood and not ringing buzzer, to deliver to door and picking up empty jugs as advertised. So it would get stolen, I would get charged for it, wouldn’t get it and now I have tons of jugs. I keep trying to schedule a jug pickup, but they don’t show up. That means I have an outstanding balance, for the jug deposit even though I keep spending time calling to try and return them. I don’t want this balance since they are connected to Costco. I would really not recommend this service I’m in a bind now.
Frequently Asked Questions About Primo Water Refill
What services does Primo Water Refill offer?
Primo Water Refill provides self-serve water refill services with fresh filtered drinking water in 1, 3, or 5-gallon sizes.
Where is Primo Water Refill located?
It is located at 5985 West Pico Boulevard, Los Angeles, CA 90035, United States.
What are the operating hours for Primo Water Refill?
The refill station is open 24 hours a day, 7 days a week, following retailer location hours.
What payment methods are accepted at Primo Water Refill?
Payment options include American Express, Apple Pay, Cash, MasterCard, and Visa.
Does Primo Water Refill provide pickup or delivery services?
Primo Water Refill offers in-store pickup services for refilled water containers.
Which brands are associated with Primo Water Refill?
The refill station offers products under the Primo Water brand.
What languages are supported at Primo Water Refill?
Services are available in English and Spanish.
Can customers visit a nearby pharmacy when coming to Primo Water Refill?
Yes, CVS Pharmacy is located near Primo Water Refill and offers pharmacy and shopping services, which customers might find convenient before or after refilling water.
Are there dining options near Primo Water Refill?
Yes, nearby dining options include India Sweet House, Awash Ethiopian Restaurant, and Green Table Cafe, offering a variety of cuisines for customers to enjoy.
What nearby amenities are available for customers visiting Primo Water Refill?
Nearby amenities include UPS Access Point for shipping, LibertyX Bitcoin ATM for financial services, and The Mint LA as a music venue for entertainment.