Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Primo Brands Delivery
1566 E. Washington Boulevard, Los Angeles, CA
90021, United States
Hours
Reviews
3.6
417 reviews
5 stars
265
4 stars5
3 stars2
2 stars1
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight poor customer service, including unresponsive support and long wait times.
Delivery Issues
Many customers report missed or rescheduled deliveries, leading to frustration and unmet needs.
Billing Problems
Customers frequently mention billing inaccuracies and difficulties in resolving payment issues.
Positive Feedback
Some customers appreciate the quality of the water and express satisfaction with individual delivery drivers.
Overall Experience
The overall sentiment is negative, with many customers expressing disappointment since the merger with Primo.
- DZDmitry ZakolievNov 17, 20254.0Attention drivers, I delivered water here — the entrance is from 20th Street. I showed on the map how to enter the yard. It seems they work 24/7. My appointment was at 6 AM, but I arrived around 5:20 AM and they let me in with no problem, immediately started unloading. The only issue is that they don’t have overnight parking. But if you arrive around 10 PM, you can try checking in — maybe they’ll let you stay and sleep, but I’m not sure. You can try. If you do end up parking outside, be very careful. I slept on the street next to this facility, and someone broke my seal and opened the trailer door. Thank God they didn’t touch anything — probably saw it was just heavy water. There are a lot of homeless people around, and the area is not safe. Drivers, be cautious.
- ECEugene ChangNov 2, 20251.0Don’t bother with this company. One of their sales reps came to my store and offered me a buy one get one free promotion on cases of water. They took my check for the agreed upon price and they ended up stiffing me w the rest of the bill for the supposedly free waters later that month
- FVFrank Joe VazquezOct 27, 20255.0Love the service. Great tasting water.
- T0Tina Liu 0508Oct 23, 20251.0Title: Terrible billing experience and unresponsive service since the merger Review: I wish I could give negative stars. Since Primo took over and merged the system, my company has been billed incorrectly and nobody helps us fix it. Before May our monthly bill was $204.93. After the merger, they duplicated the charge. We’ve called, emailed — nothing. In August the area manager called and revised the bill, but the amount is still wrong. Meanwhile, customer service emails go unanswered. And the area manager asked me to contact billing department. Our account now shows $1,760. How is that possible when 204.93 × 3 months (May–July) = $614.79? We canceled service in August — we still receive bills and the late fee. This is completely unacceptable. Do not trust this company’s billing or customer support.
- JMJuan MOct 20, 20255.0The service is first class. Their filtration service techs are very professional and answer all your concerns and questions.
Frequently Asked Questions About Primo Brands Delivery
What is Primo Brands Delivery and what products do they offer?
Primo Brands Delivery provides a comprehensive selection of branded beverages including bottled water brands like Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, and more, delivered directly to homes and businesses.
What are the operating hours of Primo Brands Delivery?
They are open Monday through Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 4:00 PM.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 1566 E. Washington Boulevard, Los Angeles, CA 90021, USA.
How can I contact Primo Brands Delivery?
You can contact them by calling +1 844-809-5610 or visit their website at https://local.readyrefresh.com/ca/ventura/bottled-water-delivery-ventura-ca-dcca93001.html.
What categories of services does Primo Brands Delivery fall under?
Primo Brands Delivery operates as a Water Cooler Supplier, Beverage Distributor, and Bottled Water Supplier.
Are there any nearby water-related companies or stores to Primo Brands Delivery?
Yes, Arrowhead Water Corporation, a bottled water company and specialty grocery store, is nearby. Customers might visit Arrowhead Water Corporation for additional water product options or needs.
What public transit options are near Primo Brands Delivery for customers to get there?
The Washington station (Los Angeles Metro) and Metro Rail - Washington Station (A) are nearby train and light rail stations, offering convenient public transportation access to Primo Brands Delivery.
Are there any entertainment or cultural places near Primo Brands Delivery that customers might enjoy?
Yes, nearby places include Banksy Art, an art gallery and museum, and Ejagz' Parallel Universe, a music venue and bar, where customers can explore arts and entertainment before or after their visit.
Does Primo Brands Delivery have a presence on social media for updates or promotions?
Yes, they are active on Facebook at https://www.facebook.com/primobrandscorp/ and on Instagram with the handle primobrandscorp.
Is Primo Brands Delivery currently open and in what timezone do they operate?
Yes, Primo Brands Delivery is currently open and operates in the America/Los_Angeles timezone.