The UPS Store

Reviews

• HH

  Hidywho

  1 day ago
  5.0
  The great customer service provided by Jimmy he really was quick and straight to the point
• DM

  David S. Martin

  Apr 4, 2026
  5.0
  Staff here is always so welcoming, friendly and helpful. The story is always nice and clean, and it’s very conveniently located to my residence. I very much appreciate the services of this store and I’m glad it’s here.
• BS

  bel stone

  Mar 30, 2026
  5.0
  best customer service from johnny, he was patient, kind and knowledgeable, thank you johnny! will be returning.
• DW

  Dion Willis

  Mar 30, 2026
  5.0
  Great place! Got a makeover too so it’s even cleaner. Johnny is the truth!
• RK

  Rachael Karlin

  Mar 23, 2026
  1.0
  I had a very disappointing experience at this UPS Store location near Redondo Ave and 7th St. I recently moved to Long Beach from the Bay Area and have used UPS Store locations for years without ever encountering treatment like this. When I entered, I was not acknowledged and another customer who arrived after me was called forward first. When I mentioned that I had been waiting, I was told “the line is over there” and directed to stand where the other customer had been. I came in simply to purchase a box in order to complete an Amazon return that required me to provide my own packaging. After waiting while an employee attempted to retrieve a box, another employee named Johnny assisted me and presented multiple charges, including packing supplies and labor that I did not request. I clarified that I only wanted to purchase a box. I was then told that even basic assistance such as taping the package would require an additional fee. What made the situation more frustrating was that immediately prior to my interaction, I observed another customer receive assistance with taping their package without being charged. When I raised this inconsistency, Johnny stated that the assistance provided to the other customer was done as a “courtesy.” The lack of consistent service, transparency, and professionalism turned what should have been a simple transaction into an uncomfortable and adversarial experience. Customers should be able to expect clear policies and equitable treatment. I hope store management reviews this situation and ensures more consistent and professional customer service going forward.

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