The UPS Store

Reviews

• KF

  Keri Fullwood

  Apr 14, 2026
  5.0
  I had a very important shipment and Gary Gurwinder of The UPS Store, Livermore went above and beyond, making sure that our businesses-critical, delicate office computer was packed extremely well with bubble wrap and layers of foam securely for overnight delivery to the East Coast. It was also around New Year's and he was helpful and advised me about shipping times because of the holiday shutdown. It was very important that this computer arrived safely and without damage and arrived exactly on time, ready to be set up and keep our business running. We needed to ship this at the last minute, to avoid downtime for our business so I called ahead, was helped by Gary and also arrived close to his closing time, so I extra appreciate the effort and courtesy and professionalism he showed. I know a lot of people would just be ready to go home. Gary was a super star, double checked times, and communicated with the driver who was also super helpful and took my box by hand to the truck, to be extra sure it all arrived as planned. Thanks Gary! Will recommend you and your UPS store to anyone. Keri
• LL

  L

  Dec 6, 2025
  4.0
  Always in and out over here but frustrated to see online that the hours for Sunday still show open. Went to suggest hour changes because they're in fact closed on Sunday, and on the edit page it shows closed but for anyone searching looking it up you'd think they were open 7 days a week. The only UPS in Livermore I know open Sunday is off Stanley.
• LS

  Latisha Shaw

  Nov 19, 2025
  5.0
  EXCELLENT CUSTOMER SERVICE EVERY TIME and fast. .
• RD

  rebecca Degough

  Jun 12, 2022
  1.0
  For two weeks I have had a package lost in the abyss of UPS. The fact is that once I dropped off my package at this store there is no more record of it at all. I called the store and the older lady, owner, answered. Politely, I started to explain my issue but she cut me off, saying all pkgs always get put in the box for pickup. I tried to ask if my package might have been overlooked, she raised her voice saying, It is not in my store! I said, losing patience, how do you know, you haven't even asked me for the tracking number! And I hung up. Rudest Lady EVER! Now I'm dealing with UPS directly. Two weeks now and no sign of my package. Once I left it with this store there is no more record of it, it has not been scanned at all. I think it is in that store, being overlooked, I don't care what the angry lady says. Ups is talking to her.

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