The UPS Store

Reviews

• JF

  Jesse Fernandez

  Mar 20, 2026
  1.0
  I’ve been here before and had a negative experience, but I didn’t say anything at the time because I assumed the bald employee might have just been having a bad day. I came by to return curtains. No other customers in store; the bald man tells me you can use the kiosk. My items were too large to fit in the clear bag so I went back up. He said they fit you can do it. So I go back and again as assumed my items are too big to fit. So I grab a label sticker to seal my bag. He then comes up to me and says “don’t touch the my machine from there because you’ll break it. You don’t need to seal it that way.” I then let him know they didn’t fit. He then stated “ yes they do I do this all day, I would know.” I let it go and left. Didn’t continue the the back and forth he was looking for. He was very rude, condescending, and clearly unhappy in his job. He seemed irritated by every customer who walked in. Today, I returned and had a similar experience. The employee (woman with un groomed hair that threw into a hair-clip) assisting customers was also unfriendly and didn’t greet a single person walking in. When she saw the line growing she blurted out, “We aren’t taking Amazon returns you should have seen the sign on the door” and looked away. Overall, the staff here are consistently unwelcoming. They appear more interested in talking among themselves or being on their phones than helping customers. It really feels like they don’t want to be there. I won’t be coming back. I’d rather drive to a neighboring city than deal with this kind of service, even if it’s just five minutes away.
• LA

  Liza Antonio

  Mar 16, 2026
  5.0
  Staff is friendly and accommodating.
• MS

  Mauryn Sehrer

  Mar 4, 2026
  5.0
  Don’t let their serious faces fool you — they’re some of the kindest, most dedicated people you’ll ever meet! They consistently go above and beyond, and I’ve used several of their services with outstanding results. I truly can’t thank them enough!
• FG

  Freshta Gozari

  Feb 12, 2026
  1.0
  A simple question will get you attitude. I mistakenly set my Amazon return barcode to be taken to SaveMart. It usually always defaults to UPS so I simply got a little confused when the barcode wouldn’t scan at the self service station inside UPS. I simply asked the worker at the counter if they had a location inside SaveMart, because I don’t know how it works, what if they did? I was curious and there was no one else in the store, so I wasn’t holding up a line. He goes, “If you looked across the street there’s a SaveMart, we aren’t Amazon.”
• DJ

  Donald Jimenez

  Jan 24, 2026
  5.0
  I want to take a moment to recognize Rikki and Micah specifically. I’ve been coming to this UPS Store regularly for printing documents, posters, and notary work, and they have always been helpful, professional, and patient. They go out of their way to explain things clearly and keep the process moving — especially when it comes to Amazon returns and printing instructions. To be honest, a lot of frustration I see in other reviews seems to come from people not reading instructions or not completing steps on their end. That’s not on the staff. This location provides high-value service, and Rikki and Micah consistently show up with a good attitude and strong customer service. I appreciate their help every time I’m in, and I’ll continue to use this store without hesitation.