The UPS Store

Reviews

• AH

  Alexander Hui

  3 days ago
  1.0
  Worst UPS location to pick up packages by far. Employees and lead don’t know the system.
• DV

  Dina vu

  Nov 16, 2025
  1.0
  The notary Rikki I think he said messed up my documentation three times I had to re-print it and charge me every single time. I also seen him go to the back with a customer on the counter a man and they didn’t come out for a while.
• JJ

  Jack

  Oct 25, 2025
  1.0
  The Bald guy with the beard is extremely RUDE, lacks customer service skills. Treats people with little to no respect. He has zero patience for people and while I was in the store I witness how he puts people down when they asked for help. Unfortunately it's my closest UPS Store
• AI

  Amir Ibrahim

  Oct 15, 2025
  1.0
  Awful Experience — Stay Away! I honestly have no idea what’s going on with the people working here, but they were unbelievably rude, miserable, and condescending. Their attitude was horrible; zero customer service, zero respect. It honestly felt like they hated being there and took it out on the customers. These employees seriously need either a whole lot of retraining or a new job somewhere else, because this was just unacceptable. Do yourself a favor and don’t go here. It was one of the worst experiences I’ve ever had.
• MD

  Mariam Dayma

  Oct 15, 2025
  1.0
  Today I had the worst service at this UPS location. It was my first time returning something there — and definitely the last. I had a few items to return, and as soon as I walked in, they told me, “If you have Amazon returns, use the self-return kiosk.” There was only one person ahead of me, so the store wasn’t even busy! I agreed and asked for help, but the way the employee spoke to me was extremely unprofessional — like I didn’t understand anything — repeating himself in a rude, condescending way. Then the machine showed “needs assistance,” and instead of coming over to help, they just kept shouting instructions from a distance. Finally, one of them decided to come help. I also had one small box that was already packed by the customer, but I forgot to tape the top — just a tiny piece! The employee said I had to pay $1 for a piece of tape. Seriously?! I told him it was just a small bit missing, but he insisted. I paid it, but this was honestly one of the worst customer service experiences I’ve had. UPS should really be more careful in choosing employees — good customer service should always be a priority.

Frequently Asked Questions About The UPS Store