Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 24552 Raymond Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
172 reviews
5 stars
62
4 stars
15
3 stars
7
2 stars
8
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude and unprofessional.
Misinformation
Customers reported receiving incorrect information regarding services, such as passport photo policies and shipping options, leading to frustration and wasted time.
Hours of Operation
There were multiple complaints about the post office closing earlier than advertised, causing inconvenience for customers.
Package Delivery Issues
Numerous reviews highlighted problems with package delivery, including misdelivered items and packages marked as delivered but not received.
Staff Friendliness
While some customers noted friendly and helpful staff, others experienced condescending attitudes, particularly at the passport section.
- CHChrissy HashwJan 1, 20261.0The hours on Google are incorrect the building hours posted on the door say they close at 4pm. Really inconvenient! Update your hours online
- JJJayDec 22, 20251.0I had a very frustrating experience at the USPS location on El Toro Rd in Lake Forest on Monday, December 21st. I came in with an extremely important letter that needed to be mailed to a PO Box, and I clearly told the clerk that I needed it to arrive as quickly as possible. The employee assisting me—a man with large ear plugs—told me that USPS was not doing 1–3 day shipping and that the earliest delivery would be Friday. I specifically asked if he was sure, given that it was a PO Box address, and he insisted that my best option would be to go to UPS or FedEx for faster delivery. Because of this advice, I spent extra time and gas driving to UPS—only to be told that the information I was given was completely incorrect. UPS informed me that all PO Box mail is ultimately handled by USPS, and that sending it through UPS would actually be more expensive, since USPS would still be the one delivering it. In other words, I was given flat-out misinformation that directly cost me time, money, and unnecessary stress, especially given how important this mailing was. I expect postal employees to understand basic USPS policies, particularly something as fundamental as PO Box delivery. This experience was disappointing and avoidable, and it reflects poorly on the level of training or care at this location. I hope management addresses this, because customers should be able to trust the information they’re given—especially when it comes to time-sensitive mail.
- SDSoCal DevelopmentDec 12, 20255.0It was easy to access and easy to park. Otherwise, it's like any other post office.
- MMMattNov 19, 20251.0I scheduled a passport appointment for my baby under 2 at the El Toro USPS, expecting the photo to be taken there, as indicated online. When I arrived, a sign said they do not take photos for children under 2, which was never mentioned when booking. The staff were extremely unhelpful and dismissive, basically saying it wasn’t their problem. I asked if I could take the photo elsewhere and return, but they said no because they close at 4 PM, even though I later found out online that they actually close at 5 PM. The online information is misleading, the staff provided no assistance, and I ended up wasting my time and effort. USPS should clearly state policies online and train staff to properly assist customers, especially for minors. This experience was unnecessarily frustrating and avoidable.
- DBDebora BOct 10, 20255.0I had such a great experience at the Lake Forest USPS when I went with my children to apply for passports. The attendant, Ramo, went above and beyond to help us. He was patient, friendly, and had an amazing attitude the whole time. I had accidentally printed the forms in a wrong size scale, which made the process take much longer, but Ramo kindly helped me redo everything without a hint of frustration. His kindness and willingness to help truly stood out. We need more people like Ramo to make public services feel more human and welcoming. Thank you, Ramo!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 24552 Raymond Way offer?
This USPS location provides mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and often offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
Most passport services require scheduling an appointment online, although limited walk-in hours may be available at select locations.
What are the business hours of this USPS location?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 10:00 AM to 3:00 PM, and closed on Sundays.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person by bringing two valid IDs and completing the application at your local Post Office.
Are PO Boxes accessible after normal business hours?
Many USPS locations offer 24/7 lobby access to PO Boxes, though access hours can vary by location, so check with this Post Office for specifics.
Is there nearby public transportation or services around the USPS at 24552 Raymond Way?
Nearby, you can find other post offices and government services like the US Post Office and United States Postal Service offices, which may assist with your mailing needs.
What amenities can I find near the USPS location for a break or related services?
Close by are several businesses such as El Progreso Mexican Restaurant for dining, QZ Day Spa for wellness, and Bell Tower Barber Shop for grooming services.
Are there any nearby services for shipping and packaging besides USPS?
Yes, the UPS Authorized Shipping Outlet nearby offers shipping, notary, and business storage services.