Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 500 W Graham Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
116 reviews
5 stars
21
4 stars
6
3 stars
5
2 stars
8
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers frequently reported poor customer service, including long wait times, unhelpful staff, and difficulty reaching the post office by phone.
Mail Delivery Issues
Numerous complaints about lost mail, misdelivered packages, and undelivered items were noted, leading to frustration among customers.
Facility Conditions
Customers expressed dissatisfaction with the physical conditions of mailboxes and the post office itself, including broken mailboxes and locked facilities.
Staff Performance
While some staff members were praised for their helpfulness, many reviews highlighted unprofessional behavior and a lack of accountability among employees.
- SGSandra GregstonDec 16, 20251.0I was called by supervisor named ida on a sunday 12/14/25. I paid for po box 601 with CASH. I'M HOMELESS & counch surfing & I was "given" a deadline to "prove this mail box is mine" I made a mistake on the forwarding address i put old address: po box 32 Perris & new address: po box 106 lake elsinore Ca. I transposed the numbers. I called 5 companies and told them the wrong pox, then I had to go back and change my mistake. I was so freaking happy that I got a donation on 12/3/25 that I transposed the numbers accidentally. On Monday 12/15/25? I drove to BOTH casino drive to speak to Shaq and I told him that ida told me that I need to prove my identity to the usps JUST TO GET MY MAIL FORWARDED to po box 601 . Shaq was confused! I told him I don't know you work here.I don't know maybe you can call ida for me.I have really bad hip bursitis right now. I can't be walking all over the place and driving. I drove to Gram Avenue 12/15/25 at 10am. It was LOCKED ! why would it'd be locked if ida told me on sunday.She told me to come on monday to "prove to her" that I'm the OWNER OF PO BOX 601. I TOLD HER I DO NOT HAVE AN EXTRA $105 FOR 6 months. This is the 6 months of NO UNEMPLOYMENT BENEFITS. I CAN NOT RE-APPLY until march 2026. GA is only 3 months & only $325 & I need $550 - $650 a month. Due ghost jobs employers posting ghost jobs without any intention of ever hiring anybody - I am unable to get hired can I dumb down my resume...I take my mba off my resume.. I'm not looking for people to tell me to apply for general relief when i'm already on it.What I need is a job and I need these people to answer the phone when I call. How do I have to prove my identity to anybody?I never heard of anything so absurd and I had a po.box in Perris from 2016 & I JUST CLOSED OT DOWN ON 12/11/25 . I CAN NOT DOUBLE DIPI DON'T HAVE THE MONEY.THE DOUBLE DIP. IT'S $117 RENEWAL FEE ON 12/15/25. SOMEONE BETTER CALL ME , i better get this straightened out with somebody there. Can't keep on driving and driving and driving to Graham Ave, i'm finding out it's locked. Somebody needs to see that i'm Sandra Gregston & I need my mail. I'm expecting something for my hip & I'm couch surfing. Is this the way the post office treats people like this without money? Shaq gsve me a receipt on 12/15/25. Have it with me because I lost the original one on 12/3/25 when I paid cash $105 for po box 601. Now I have to drive down to casino, drive again, to find out what's going on with Graham Ave. Fix this. My total hip replacement is hurting due to hip bursitis..I just called Graham Ave 915am 12/16/25 and no one answers! This is pathetic.
- JMJodie MDec 12, 20255.0Very helpful!!!!
- AHAvriella HernandezNov 29, 20251.0Their customer service number is genuinely the worst I’ve ever experienced. I called them 8 times trying to reach an agent and after completing the link text 7 times i finally got to speak to a person and not even thirty seconds in i was hung up on. I am this close to walking into traffic
- NCNicole CampbellSep 6, 20251.0Hi I got a message saying my item could not be delivered that was his choice not to deliver my item he did deliver to my neighbor though because he asked for that address was so why is hers deliverable but mine was marked not deliverable I have an issue with my post office and I don't think it's cool and there was no safe place to put it while I have to use a key to get into it so how was it not safe to leave my item it said it was not an authorized place to leave it if it was too big you should have dropped it off at my house I was sitting outside and I talked to the guy he asked me where my neighbor's house was and I told him why didn't he give me my package I've been dealing with this here in my apartment is not okay with the post office to do this and then I get a thing in the mail saying that oh I have to get back to them and do all this stuff just to get my package I don't think that's cool I don't have time for it just deliver my stuff and everything will be fine
- BTBrian Alexson (TheObserver37)Sep 1, 20255.0Haven’t received mail at our apartment for months. The box was vandalized and they’re not repairing it. Apartment says box is owned by post office and they are responsible. Maybe they were behind or saw the review but finally got it fixed!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 500 W Graham Ave?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment. Be sure to complete and print your application form beforehand.
Do I need an appointment for passport services here?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
How much does a passport photo cost at this USPS location?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box online and how does it work?
Yes, you can search for and reserve PO Boxes online securely at the USPS website. After reservation, you’ll receive instructions to complete your setup in person.
What are the operating hours for this USPS office?
This location is currently closed every day of the week. Please check the USPS website or contact the office for updates on hours.
Are there other postal service locations near 500 W Graham Ave?
Yes, there are nearby postal services such as another United States Postal Service, US Post Office, and Post Office-Lake Elsinore, which you might visit if this location is unavailable.
What nearby places can assist if I need restoration or damage repair services?
SERVPRO – Lake Elsinore/Perris and SERVPRO - Lake Elsinore/Perris/Menifee Northwest offer fire and water damage restoration and may assist locals in such emergencies.
Are there any community centers near the USPS location for social or recreational activities?
Yes, Lake Elsinore Community Center and Lake Community Center nearby provide space for community events, sports, recreation, and gym activities, perfect for visitors before or after their postal errands.
Where can I find nearby medical or healthcare services around the postal office?
Nearby healthcare providers include Sabet Chiropractic, Pyramid of Health Chiropractic, and William B Thomas DDS if you need chiropractic care or dental services while in the area.