United States Postal Service

2.6
104 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 29911 Niguel Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
29911 Niguel Rd, Laguna Niguel, CA
92607, United States

Hours

Reviews

2.6
104 reviews
5 stars
35
4 stars
5
3 stars
3
2 stars
6
1 star
55
  • JJ
    Jay
    Jan 3, 2026
    1.0
    We made an appointment for kids passport at 9:30am, the office was open at 9:35 and we waited inside for about 10min. One employee inside then told us that the person working for the passport is on vacation and not available today. We made the appointment and the whole family reserved the time for this, and just got ignored without any notification. If this post office gets so many bad reviews, how can the office manager still keep his position?
  • RW
    Rhonda West
    Dec 17, 2025
    5.0
    Very nice customer service and helpful
  • ZM
    Zorat MI
    Dec 6, 2025
    1.0
    I went in to apply for a passport . I had called ahead, and the automated message clearly stated that no appointment was needed and that they accepted walk-ins. When I arrived, there was only one person ahead of me in line( no one came after me), but the staff member assisting customers (an Asian woman) was extremely rude. She told me I should have scheduled an appointment and that their schedule was “very tight,” then added that their automated phone message was outdated maybe from the COVID days. She then went inside and slammed the door in front of me. Overall, the experience was unprofessional and disappointing.
  • EE
    Emily
    Nov 28, 2025
    1.0
    The rude lady at the front made me go through the line again after I showed her on my phone the sending address for my package. She said I had to write the address on the box. The second time I came through she loudly said that I had held up the line and was making all these people wait. Yet I was only at the counter for under a minute both times! It was embarrassing for her to say that so loudly and it used up my valuable time for her to make me go through the line twice when I could’ve just shown her the address on my phone. She also made a woman who was just there to pick up packages wait in the line too.
  • SL
    Sophia Land
    Nov 14, 2025
    5.0
    Larry was awesome! I didn’t have an appointment and he was quick, kind, and efficient in helping me with my passport renewal.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.