The UPS Store

Reviews

• LC

  Lee Collier

  Nov 16, 2025
  1.0
  You can’t judge a business when everything goes correctly because we all look good at that time. A business is judged how they respond to challenges…it’s called customer service. This business has exactly zero understanding of this concept. Instead of trying to help, all they do is raise their hands and say not our problem…just as you handed them all your money. I made a call to UPS in the store and handled everything myself, something a professional business would never let happen. In business school, customer service is taught as being the face of a company…I guess they failed that course. I regret ever setting place in that establishment…I’ll drive the extra mile to another UPS stare.
• SK

  Staci Kline

  Oct 24, 2023
  5.0
  The staff here is always helpful, prompt and friendly.
• AK

  Aly Kessner

  Nov 18, 2021
  1.0
  If I could leave a 0 star review I would. I’ve never experienced such horrible customer service in my life. In October, I purchased a padded mailer and attempted to ship several items to NY. The cashier never asked what I was shipping and never asked me the value of what I was shipping. Never offered insurance. I didn’t think anything of it. However, the package never made it to its destination- it apparently went out for delivery, wasn’t delivered, but never was scanned back into the system. I called this store where I shipped it from and the manager (Atish I believe) told me to wait a few days to see if it showed up. Surprise, it didn’t. I called again to follow up- he told me he would file a “lost” complaint and they would begin an investigation which would take 8-10 business days. Okay great. I then described the items in the package for him in case they miraculously appeared. After ten business days I called again- he told me they determined the items were lost and I could submit receipts of the items in the package in hopes of reimbursement. However, he warned me I wouldn’t received more than $100 in reimbursement. I explained that the items in the package were worth double that amount, but he told me it didn’t matter because I “didn’t declare their worth.” I explained I was never asked to declare an amount- if prompted, I certainly would have given an amount and I would assume the cashier would then offer some sort of insurance on the package. Which I would have happily paid for. Had I know my $200 worth of presents for my best friend would only be reimbursed for $100 god forbid the package was lost, naturally I would have protected my investment and insured the package. When I explained this to Atish, he told me I was wrong, that he could almost guarantee his employee asked me if I wanted to declare an amount. He called me a liar. I let that go, and submitted my receipts for all the items in the package. Shock of all shocks, I found out this morning that I was only reimbursed $115.06 - $100 for the items and $15 for the shipping. Actually now I’m realizing I wasn’t even reimbursed for the mailer I purchased. Great. Anyway, when Atish called me at 11 am to tell me the good news of my reimbursement, he asked if I wanted cash or a check, to which I responded- check. He tells me great, come on in today. I show up at 1:45 this afternoon and he goes “okay cash right?” I said, “no, I said check, but that’s fine I’ll take cash,”. And he replies with “oh I told you if you wanted a check it wouldn’t be until tomorrow,”. I told him that no, this wasn’t true, he never said that. He insisted he did. I asked if he was calling me a liar, yet AGAIN, and he replied with his insistence that he never said that. So here we are. I’m out over $100 and have been called a liar twice now. Personally I’ll never ship with UPS, especially through this store. And I would encourage Atish, the MANAGER, to perhaps take a few classes on customer service and maybe work on some memory games, as his seems to be faulty.
• BS

  Beth Smits

  Nov 19, 2020
  4.0
  Good experience great customer service
• IM

  Iman Motamed

  Sep 16, 2018
  1.0
  No customer service! I was waiting for print more than 20 minuets!!!

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