The UPS Store

4.8
167 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0890 in Laguna Niguel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Greenfield & Crown Valley Pkwy Next To Ralphs Supermarket.

Details

  • DeliveryNot available

Location

The UPS Store
28241 Crown Valley Pkwy, Laguna Niguel, CA
92677, United States

Hours

Reviews

4.8
167 reviews
5 stars
157
4 stars
3
3 stars
0
2 stars
0
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly PJ and Rebecca, for their exceptional friendliness, helpfulness, and professionalism.

Efficiency

Many reviews highlighted the quick and efficient service provided by the team, making tasks like shipping and notarization smooth and hassle-free.

Personal Connection

Frequent customers noted the personal touch and familiarity the staff offered, treating them like family and remembering their names.

Store Environment

The store was described as clean, organized, and welcoming, contributing to a positive customer experience.

Mixed Experiences

While most feedback was overwhelmingly positive, there were a few mentions of less satisfactory interactions, particularly with one staff member.
  • HM
    Helen Mitchell
    Dec 30, 2025
    5.0
    I’ve been coming to this UPS Store on Crown Valley by Ralph’s, for a long time and the service is always great. The people here treat you like a friend, not just another customer. It really helps that the employees have been here for years because they know what they’re doing, remember you, and keep things running smoothly. They are efficient, flexible, and always willing to help find a solution. Anytime I have a question or a tricky situation, they take the time to help me figure it out. I really appreciate this team.
  • RM
    Ryan Morasse
    Dec 27, 2025
    5.0
    Great experience! PJ helped me with 14 fingerprint cards super quickly! It was an absolute pleasure meeting her and I appreciated the personal touch she added to the experience.
  • BB
    brianna bougher
    Dec 19, 2025
    5.0
    PJ is an amazing person and was very helpful. Thank you for helping me so gracefully.
  • BO
    Bermuda Bourne (Ocelot)
    Dec 19, 2025
    5.0
    Every single person in this Crown Valley Parkway UPS store is kind and helpful. There was one particular woman, PJ, who went way out of her way to help me with my request for fingerprints. I was actually at the wrong UPS Store, but that did not stop her from making a great effort to help me. Ironic because when I went to the correct UPS store on Golden Lantern for my appointment, I was turned away four times for not having the right document. I kept going back in trying to understand the problem. The woman at the counter finally went to get the manager so he “could explain it” to me (because I was too stupid to understand). The manager came out and gave me a phone number, which I called and actually got the help I needed. After an hour I finally got my fingerprints taken. Go to the Crown Valley location where they are helpful and care if you get the help you need!!! NOT Golden Lantern. PJ at Crown Valley is a real gem. Give this woman a promotion and a raise.
  • JV
    Jason Velick
    Dec 15, 2025
    5.0
    The UPS Store (0890) in Laguna Niguel is more than a shipping location — they truly feel like family. PJ and the entire team go above and beyond every single time I walk through the door. They greet me by name, know my needs, and are incredibly efficient with every service I use. Once we established our business relationship, everything started running smoothly and seamlessly — they make mailing, printing, and logistics feel effortless. What makes this store special is the personal connection. They know me, they know my family, and they genuinely care. I’ve visited other UPS Stores before, but the experience was completely different. The level of service, professionalism, and kindness at this location is unmatched. If you’re looking for a UPS Store that treats you like a valued member of their community rather than just another customer, this is the place. Highly recommended.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Laguna Niguel offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.