Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 24001 Calle De La Magdalena to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
24001 Calle De La Magdalena, Laguna Hills, CA
92654, United States
Hours
Reviews
2.4
136 reviews
5 stars
38
4 stars
11
3 stars2
2 stars
4
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some employees praised for their patience and helpfulness, while others are reported as rude and unprofessional.
Mail Issues
Numerous complaints about lost or misdelivered mail, with customers expressing frustration over the handling of packages and lack of accountability.
Operational Hours
Customers frequently mention misleading operational hours, leading to frustration when arriving to find the post office closed.
Staff Attitude
Several reviews highlight a lack of professionalism among staff, with reports of rude behavior and dismissive attitudes towards customers.
Efficiency
While some customers report quick and efficient service, others experience long wait times and slow processing, particularly for passport services.
- LLLaiAug 13, 20255.0I would like to take this opportunity to express my sincere appreciation for USPS clerk Josh I arrived at the post office just about five minutes before their closing time, with a particularly complex request. I needed to first use the self-service kiosk to prepare a prepaid Priority Mail envelope (which required purchasing postage and printing a label) and then go to the counter to mail my passport renewal documents to the Chinese Consulate. When I first approached the self-service kiosk, I was completely unfamiliar with how to operate it. Josh noticed I was struggling, and despite the fact that it was already the end of the day, he came over voluntarily and patiently walked me through each step of the process. He explained everything clearly, ensured that my prepaid envelope was set up correctly with the right postage and tracking number, and then assisted me at the counter to prepare and send my package. What truly impressed me was his extraordinary patience and professionalism. Even though by the time we completed the entire process it was more than 30 minutes past his scheduled closing time, Josh showed absolutely no sign of impatience. He maintained a calm, friendly, and professional demeanor throughout, making sure that everything was done correctly and that I felt comfortable with the process. This level of customer service is rare and deeply appreciated. Josh not only demonstrated technical expertise but also genuine care for customers, going above and beyond to ensure I was taken care of. I am sincerely grateful for his help and hope that USPS will recognize his exceptional dedication and professionalism. Thank you, Josh, for turning what could have been a stressful situation into a positive and memorable experience.
- JMjohn m.Aug 13, 20251.0Wednesday, 8/13/25 @ 1045am, could not get thru phone service to report a postal tray saw in middle of Paseo de Valencia about 1/4 towards LH High. Multiple categories to wait thru, even the law enforcement line would not connect.
- MMMak MJul 28, 20255.0Good experience. One of the sweetest ladies Ms.Thuy very helpful and knowledgeable. Thank you Thuy
- MMMarcusJul 15, 20251.0Every single member of our household has had MULTIPLE cards intercepted by the mail carrier. Credit cards, debit, even health insurance cards. If it feels like a card is in an envelope, they’re stealing it. We have filed a complaint with the Postmaster General’s Office and Orange County Sheriffs Office and I encourage all of you to do the same. This has been ongoing for weeks, somebody’s going to prison.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service branch located in Laguna Hills?
The Laguna Hills USPS branch is located at 24001 Calle De La Magdalena, Laguna Hills, CA 92654.
What are the operating hours for the USPS location at 24001 Calle De La Magdalena?
The USPS operates Monday through Friday from 9:00 AM to 5:30 PM, Saturdays from 9:30 AM to 2:30 PM, and is closed on Sundays.
Can I apply for a passport at this USPS branch?
Yes, this location accepts first-time passport applications and can assist with passport services, though appointments may be required.
Do I need an appointment for passport services at this post office?
Most passport services at this location require an appointment using the online scheduler; limited walk-in hours may be available.
Is passport photo service available at this USPS?
Yes, the USPS location offers passport photo services, but you should schedule an appointment in advance.
How much does a passport photo cost at this USPS?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at the Laguna Hills USPS?
Yes, you can reserve a PO Box online or in person at this USPS location by providing two valid forms of ID and completing an application.
Are PO Boxes accessible after regular business hours?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, though access hours may vary; check locally for specifics.
What other services can I find at the Laguna Hills USPS?
This USPS offers services such as money orders, gift cards, shipping, packaging supplies, and passport processing.
What nearby places can I visit before or after using the USPS in Laguna Hills?
Nearby you can find the US Post Office for additional postal needs, DS Marketing Orange County if you're interested in marketing services, and multiple medical centers like the Ankle & Foot Clinic of Orange County for health appointments.
How can the nearby US Post Office help me when visiting the Laguna Hills USPS location?
If the Laguna Hills USPS is busy, the nearby US Post Office can provide alternative mailing and shipping services nearby.
Are there medical facilities near the USPS location where I can schedule appointments on the same day?
Yes, nearby options include the Ankle & Foot Clinic of Orange County and Saddleback Valley Outpatient Surgery, providing convenient access to healthcare services around your visit.