The UPS Store

3.0
76 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0115 in Laguna Hills offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Alicia & 5 Fwy Across From Starbucks & Taco Bell (6pm Overnight Air Pickup).

Details

  • DeliveryNot available

Location

The UPS Store
24881 Alicia Pkwy, Laguna Hills, CA
92653, United States

Hours

Reviews

3.0
76 reviews
5 stars
36
4 stars
1
3 stars
0
2 stars
3
1 star
36
  • MS
    mina Sharony
    2 days ago
    1.0
    I had a very disappointing experience at this UPS Store. The staff showed a lack of respect toward customers, especially because of their accents. No customer should ever feel judged or treated differently for the way they speak. Professional service means respecting everyone, and unfortunately, that was not the case here. I hope the management addresses this issue so other customers don’t have to go through the same experience. the guy there his name is :Carlos Floras
  • LP
    Larry Peterson
    6 days ago
    5.0
    Excellent service in multiple ways! Huy is the best at customer service.
  • NN
    Nguyen Nguyen
    Sep 15, 2025
    1.0
    The older white-haired staff was rude and unpleasant. All he said was “who’s next?” and “that’s all?” while not even looking at me when I said thank you. Please take your business elsewhere unless you’d like a patronizing experience.
  • RL
    RUI LI
    Sep 4, 2025
    1.0
    I am very dissatisfied with the service attitude of an older bald man in the store. The way he speaks is sarcastic and makes people feel very uncomfortable. A couple who came in after me also experienced his sarcastic attitude, so I am not the only one. I really want to know, is he the owner? Whether he is the owner or just an employee, is such an attitude really acceptable? I welcome all customers who have been treated badly by him not to hesitate—please report this.
  • YL
    yu Li
    Sep 4, 2025
    1.0
    There is a bald elderly man at this UPS store who looks somewhat Asian. His attitude is extremely unpleasant and sarcastic, which can really ruin someone’s entire day. I am not sure if he is the manager or just a staff member, but I strongly believe that no customer deserves to be treated this way — especially when they are polite and respectful. What’s more, I noticed that the customer behind me, a very polite lady, was also treated poorly by him. People like this should be called out and made aware that such behavior is absolutely not acceptable.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Laguna Hills offer?

The UPS Store #0115 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.