The UPS Store

Reviews

• CR

  Caleb R

  Dec 9, 2025
  5.0
  Really nice dudes super helpful 👍
• LL

  Linda

  Nov 28, 2025
  5.0
  Holy Packaging Batman! Just received a box of special salad dressing from a family member in Laguna, and let me tell you…it was packed like Fort Knox! She didn’t want to package them herself…which I don’t blame her, so requested that UPS take care of it. Omg! So many layers of bubble wrap, tape and more and more layers! It took me awhile to finally get to the bottles, but was worth every minute of it! The time and care the manager Greg R. and his team took to ensure these babies were going to be shipped and arrive in excellent condition was over-the-top! I’ve ordered this dressing from Amazon in the past, but the packaging didn’t even come close and some bottles even arrived a little leaky. If you want something shipped with meticulous care, then this is your UPS Store! Thanks again Greg and team! You guys ROCK!
• JD

  Joy Erika Diwa

  Aug 7, 2025
  5.0
  I put in a very detailed print order and assembly a few days ago. Ethan was communicative, trustworthy, and even went above and beyond by making sure his location had all the items we needed and emailed photos of the final products. Definitely a great location to get items printed!
• MS

  Michael Schindler

  Oct 23, 2021
  2.0
  Have rented a private POB here for several years and overall they have been helpful and responsive with their services and/or special deliveries / after hours pickups. EDIT: While the staff is still knowledgeable and courteous, I've dropped the rating from 5 stars to 2 based on policies and procedures. When I picked this place, over a decade ago, to have as both my business and permanent address, one of the very basic standards that they met was having 24-hour access to my mailbox. I've maintained a PO Box at different establishments for over 50 years and I've never heard of any place, not even the USPS, not providing 24-hour access to box holders. People who work for a living and work normal hours don't expect to have to take time off of work to pick up their mail, and to pay a box rental fee for the privilege. Providing for safe, secure and monitored after hours access is no doubt a major inconvenience for such a business to provide; it's also a basic part of the service. This store made the choice to discontinue that access about a year ago. The city didn't make them do it, all other nearby UPS Stores have 24-hour access, and the neighborhood certainly could not be safer. To be sure whatever their reasons, it was a very convenient choice for them. This week I had to rush over there at 6:00, because they close at 6:30, earlier than other nearby UPS Stores, to pick up a package and for a simple bank form notarization. "We don't offer notary services after 5:00 p.m." What? Add to that, there was no one else in the store when I got there and no one else in the store when I left. Unless you count the crickets. So it's not like they were slammed by a last minute rush and too busy to do it. A simple signature acknowledgment takes a notary 5 or 10 minutes. But things aren't always simple. A 5-minute process for a notary can stretch into 20 or even 30 minutes if a customer doesn't have their documents properly prepared or if, because they don't have the proper or standard identification on them, the notary has to help with some creative logistics to legally established their identity. So it's convenient for a business that does notarizations to not offer the service or take appointments within 30 minutes of closing. Mine would have been simple. I know these things, because I used to be a notary. What I don't know, is why they would choose to withhold the service an hour and a half before the close of business and furthermore, why they wouldn't post that anywhere in the store or on their website. But you don't have to be a notary though, to know that such a policy is very very convenient for them. Every tangible thing the UPS store sells, you can just as easily get, and cheaper, elsewhere. Every service they provide you can either do yourself from home, or is readily available elsewhere. So the only justification they have to exist, and the only ability they have to turn a profit is to sell those things and provide those services, with a heaping side of convenience. But, for the customer, not them.
• DM

  Daniel Mayor

  Dec 13, 2018
  5.0
  Gran atención y amabilidad

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