United States Postal Service

2.5
149 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3355 N White Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3355 N White Ave, La Verne, CA
91750, United States

Hours

Reviews

2.5
149 reviews
5 stars
47
4 stars
8
3 stars
2
2 stars
9
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of employees like Frank and Josh being particularly problematic.

Package Handling

Numerous reviews highlighted issues with lost packages and poor tracking, with customers expressing frustration over packages not being scanned or delivered correctly.

Staff Friendliness

While some customers praised individual staff members for their helpfulness, overall sentiment indicated a lack of consistent friendliness among employees.

Operational Issues

Customers frequently noted discrepancies in posted hours and actual service availability, leading to confusion and frustration.

Passport Services

Passport services received mixed reviews, with some customers appreciating the assistance while others reported poor management and long wait times.
  • NH
    Nika Haleftiras
    Oct 30, 2025
    1.0
    The staff at the counter is wonderful. However, I put my package in their shoot and it was lost. No one ever scanned it so I can’t even file an insurance claim. Manager was unhelpful. I even had photos of my package with tracking numbers. Don’t use their self service or drop off shoots!
  • HS
    hu simon
    Oct 25, 2025
    5.0
    This is the best USPS I’ve ever encountered, right in our community. They even extend their hours past closing time to finish serving all customers before shutting down, never turning anyone away. The staff are particularly friendly and patient, despite the repetitive nature of their work.
  • MM
    Matthew Miller
    Oct 16, 2025
    5.0
    They helped me with my passport application. I didn’t have the right paperwork but they allowed me to come back the same day to get it all taken care of. They were very friendly and understanding
  • GP
    Geraint Parfitt
    Aug 19, 2025
    1.0
    Terrible experience with USPS and will never use them to deliver anything. They lost thousands in equipment at the literal next USPS service center and make no effort to resolve. Absolutely awful experience.
  • HS
    Henry Salinas
    Dec 14, 2022
    1.0
    The manager here is an aso to his employees. Is not a friendly environment like the Pomona usps. I can’t believe Pomona usps is much cleaner and much better. That manager needs to go.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.