United States Postal Service

2.1
189 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 15310 Elliot Ave! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
15310 Elliot Ave, La Puente, CA
91747, United States

Hours

Reviews

2.1
189 reviews
5 stars
41
4 stars
9
3 stars
9
2 stars
6
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rudeness and lack of assistance from staff.

Efficiency

Customers frequently mentioned slow service and long wait times, especially during peak hours.

Package Handling

Numerous reviews highlighted issues with package misdelivery, lost packages, and lack of communication regarding package status.

Staff Attitude

Several reviews noted that while some staff were friendly and helpful, others displayed unprofessional behavior and a lack of knowledge.
  • CC
    Chelsea
    Dec 23, 2025
    5.0
    Super efficient ! !
  • AB
    Angie Buchanan
    Dec 13, 2025
    1.0
    Well, after reading these reviews, there’s no wonder that you’re a 2.1* Here I was thinking that the error was made because of temporary help being hired at the holidays, but I guess not. One of my packages was misdelivered last week and I went in the very next day and I was told that they could see where the package was misdelivered , so they would pick it up and deliver it to me. It’s now 8 days later and I have not received the package or gotten an update of what happened to the package. I’ve tried calling several times at various times and nobody answers. I’m new to this area, but I’m just really shocked at the level of lack of knowledge at this location . Before I moved here, I lived in Orange County and I knew my mailman and he knew me, here is so very different. My neighbor told me that we do not have a regular carrier so I know mistakes will happen but what happened to letting me know what happened to my package? Been a previous mail carrier myself we always went above and beyond to make the customer happy, but I guess it’s nothing I will experience while I live here, thank God I’m moving next year, because mail is a very important thing and for it to be misdelivered is not acceptable. I tried to get a hold of the office to hold the package that I have arriving on Monday so it’s not misdelivered, but nobody ever answered the phone so I’m crossing my fingers that the carrier is able to deliver it to the correct address this time. But after this no more packages will be coming to this address. I will have it go elsewhere so I’m assured that nothing will get lost again!!! TRY BETTER, It’s not that hard to do your job well!!!!!!
  • GP
    Greg Patterson
    Dec 6, 2025
    3.0
    Nice people who try to help. It just takes too long...
  • __
    _0219x_
    Sep 24, 2025
    1.0
    Worst customer service ever!!!! Keeps cutting you off mid sentence and being rude for no reason! When you’re patiently explaining your situation, this lady cuts you off and gives the worst attitude!!! Miss girl had the worst hearing problem and blames YOU for HER mishearing 🤣🤣🤣
  • JC
    Jonathan Cheth
    Aug 23, 2025
    4.0
    The service is good, though sometimes a bit slow with long lines, especially during peak hours and weekends. Recently, they installed a kiosk here, which helps a lot

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.