FedEx Ship Center

Reviews

• CA

  Cathy A.

  2 days ago
  1.0
  FedEx has the worst customer service in the business. They DAMAGE PACKAGES ON PURPOSE and then refuse to reimburse for the damages. Only use FedEx if you hate your customers.
• TN

  THESAINT562 BLAZE IT OUT NOW!

  Apr 25, 2026
  1.0
  Waste of time and gave me attitude for trying to pick up my own package that I purchased myself. Paid for 2 day shipping been 4 days already
• JS

  Jay S

  Feb 23, 2026
  1.0
  FedEx system is old and too slow. If I am expecting to receive one-day delivery package which requires a signature, and I submit a request to be dropped off at another location to pick up later it should stick. They still brought to my home while i wasnt around, and then so I called Fedex to keep it in the shipping center next day so i can grab first thing in the morning. But they still decide to ignore my request and loaded it up in a truck to ship it again. What is this whole mess? Fedex needs to seriously up their system. 24hrs to make any changes to the package delivery option on 1-day delivery item and when i called the reps to ensure that it sticks they still mess up
• CQ

  christine Q

  Feb 10, 2026
  1.0
  Very inconsistent service. I usually purchase boxes and ship from this FedEx office, and I’ve often asked to borrow tape without any issues. However, today one of the staff members a lady told me that I could not borrow tape and that I had to purchase it. Since this was different from my previous experiences, I decided to go to UPS instead
• JL

  James K Lee

  Jan 27, 2026
  1.0
  This shipping center employees seriously need to work on their attitude. I went to pick up my package after receiving a door tag from FedEx. As soon as I presented the door tag, the lady at the front desk snapped at me and said they couldn’t locate the package using the door tag and that they needed a tracking number, followed by a lecture about the FedEx system. I explained that the door tag was all I had received and that I had never had an issue picking up a package with it before. She appeared upset and went to the back. Shortly after, another employee came out and, with a similarly dismissive attitude, immediately told me they needed the tracking number. I then had to log into my Best Buy account using very slow internet to retrieve the tracking number and provide it to her. When the employee returned with my package, she placed it down forcefully in front of me, despite the package being clearly marked as “Fragile.” When I returned home, I was frustrated to realize that I should have been given three packages, but I had only received one. I had to go back to the location again a few days later, wasting additional time. A few days later, I returned to this FedEx location and provided the tracking number to a different employee, explaining that I needed to pick up the remaining two packages. Before visiting, I had contacted the FedEx call center and confirmed that the other two packages were still at this location with the same tracking number. Instead of checking in the back, the employee lectured me that each package must have its own tracking number and stated that the tracking number I provided had already been picked up. I explained that the vendor had only given me one tracking number and that I had confirmed with the call center that the other two packages were still there. I asked if he could please check for them. He complained about having thousands of boxes and said it was unlikely he would find them, but eventually went to the back anyway. He then returned with the two packages that were not given to me during my initial visit. Rather than apologizing, he said, “You got what you wanted, so we’re good here.” Both employees repeatedly brought up FedEx Ground and lectured me about their internal system, explaining why they supposedly could not help and listing endless reasons why they would “not” be able to find the packages. Frankly, I am not interested in how FedEx’s system works or what errors occurred during delivery. My only concern is picking up my packages as expected and going home. The employees at this location appeared incompetent and displayed an unprofessional and dismissive attitude throughout the interaction. I don’t know what is wrong with this shipping center, but I sincerely hope I do not have to return here again and have my day ruined after a long day at work. Customers are not interested in hearing about how flawed the internal system may be. While I understand that this may be a difficult work environment, employees are responsible for helping customers resolve issues—not complaining, making excuses to avoid doing their job, or treating customers with attitude.