United States Postal Service

2.2
376 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 15642 Sand Canyon Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15642 Sand Canyon Ave, Irvine, CA
92619, United States

Hours

Reviews

2.2
376 reviews
5 stars
86
4 stars
22
3 stars
19
2 stars
14
1 star
235

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times and understaffing, especially during busy hours, leading to frustration.

Customer Service

Mixed reviews on customer service; while some staff were praised for their helpfulness, others were described as rude and unprofessional.

Delivery Problems

Numerous complaints about failed deliveries, packages marked as delivered when they were not, and issues with package pickups.

Payment Transparency

Customers expressed frustration over unclear payment methods and lack of visible information regarding accepted payment options.

Facility Conditions

Some customers noted cleanliness and organization issues within the post office, impacting their overall experience.
  • PP
    Photopolaco (PhotoPolaco)
    4 days ago
    1.0
    Terrible slow… Thursday 1pm, apparently the least busy time, just two ppl working and takes forever… and 2 self service machines not working… good luck
  • DS
    Doug Sibley
    Nov 16, 2025
    1.0
    We brought all the needed docs per the website but she didn’t take all of them. We then got a letter from the passport office asking for the docs she didn’t take. Passport person has ONE JOB!
  • BB
    Barracuda
    Oct 24, 2025
    1.0
    6 cashier booths, but only 2 cashiers. Line through the door.
  • YK
    Yuliia Kontirova
    Oct 9, 2025
    1.0
    Half of the packages shipped to me via USPS never make it to my address. It feels like half of the delivery drivers are too lazy to come up to the second floor to my apartment. I see the USPS truck arrive in front of the building, and then 15 minutes later my tracking number shows the status: “Delivery Attempt - Held at Post Office, At Customer Request.” How do you even do this? And more importantly — why?
  • WL
    William Lui
    Oct 7, 2025
    1.0
    Somehow at the busier time there are only 2 people working and take forever and give no help at all. And charge you for tape ridiculous

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.