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United States Postal Service

2.3
(321 reviews)

Business Details

17192 Murphy Ave, Irvine, CA
92623, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 17192 Murphy Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
17192 Murphy Ave, Irvine, CA
92623, United States

Hours

Reviews

2.3
321 reviews
5 stars
79
4 stars
21
3 stars
10
2 stars
16
1 star
195

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Efficiency

Many customers reported long wait times and slow service, often citing understaffing and lack of training as contributing factors.

Management Issues

Several reviews mention poor management and lack of accountability among staff, leading to frustration and dissatisfaction among customers.

Mixed Experiences

While some customers had positive experiences, particularly with specific employees, many others expressed frustration with the overall service and treatment received.
  • MW
    Michael Wu
    Feb 8, 2026
    5.0
    Good location, nice service, sometimes line up.
  • YY
    Y.
    Feb 4, 2026
    1.0
    horrible service and terrible staff
  • LW
    Lin Wu
    Jan 23, 2026
    1.0
    The Arabic/Persian looking lady has atrocious service. After a long wait in line, she refused to process my international shipment saying she doesn’t know how to and said she doesn’t care. Her coworker next to her was able to get it done in 10 minutes… Not sure how US Postal Service can allow this kind of behavior and attitude, which would not be tolerated in private sector.
  • XL
    xiaozhou Lu
    Jan 16, 2026
    1.0
    They don’t provide tape label service, I have to go back tape by myself
  • OP
    Olya Prapro
    Jan 10, 2026
    1.0
    So slow! In 30 minutes waiting I still didn’t get service and before me still 7 people waiting for, on Saturday at 1 pm, wow, no words

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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